Have you ever been thrown into calls during your training period, and your trainers are only there to help you in Slack? There is no hold button, we have to keep engaging with people while figuring out their issue.

Friday Nerdle

nerdlegame 24 3/6

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UK fish - 1) Level 2) Salary 👇GO!

Hey fishes, Has any one bought extra holidays using Flex EY? Is there any benefit (cost wise) in buying extra days through Flex EY vs. taking unpaid Leaves?

Cheers!

OC has an issue with a financing term that deal teams worked out. Is it unethical to ask deal teams to discuss these terms and instruct us how to proceed? These seems to be business term where counsel can’t work out the differences, without business agreeing.

You can get into FAANG but remember you will become good for nothing. As when u try to switch you will have bug fixes in your resume no productivity. Beware...

Who applies to HBS in R2? I was surprised to hear the pool is just as large as R1. Any speculation on the strength of the R2 pool this year?

Hello - my wife is starting a new job and I’d like to get her a purse/laptop bag. Any advice? No real price range - but it’s a senior position and we’re early 30s.

Heading to business school to recruit for IB, but I don’t have a background in accounting, m&a, or financial modeling. Any recommendations for trainings/courses or books to help me get up to speed?

Do you like working in thoughtworks why or why not?

Hi all, I’ve been the In-House Designer for an organization for the last 5+ years. Being the only designer and one of two marketing guys, I’ve had to do all tasks extensively.

I’m ready for my next adventure and I’m looking to advance to the Art Director position next.

Any advice on what I can do to make myself attractive to hiring managers as an Art Director?

What are roles and responsibilities of staff engineer at visa inc

How do I transition to product roles from support.
Total exp 4.5yrs
B.Tech + MBA(Exec 15 months)

Switching from .net to Java is good or bad after having 7 years of experience in .net?

During a 90 minute model test are you typically expected to build out the full pro forma B/S?

How many hours a week do you ACTUALLY work?

Does anyone have insights into corporate group at Saul Ewing? Culture, pay etc.?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Managers, how do you help your customer support team avoid burnout?

How to stop customer service from ruining your day?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Tell me a feel-good story from work that will restore my faith in humanity.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Will the customer support future be led by chatbots or will we still be necessary? lol

Hiring managers, what do you look for as you’re going through resumes?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Are you worried about how quickly AI support is growing?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?