Hello guys! I’m our contact center, we’re facing a lot of complaints on CSAT responses for bad English and not being able to understand the agent. For context, we hire primarily from the Philippines, African countries at the moment. Do you guys face similar issues with CSAT? How do you deal with it? For us, we move the agent to chat instead of calls if the accent is really that bad.

Hi fishes,

Iam looking for job,can anyone able to refer me for Technical support analyst position in your company.
I have total yoe-8yrs
Current CTC-4LPA

I keep seeing people say this is the new normal. But it really isn't, this is a temporary normal.

Can you change your 401k contribution amount specifically for bonuses, in the fidelity 401k? You can do this for Schwab 401k but not seeing an option for fidelity

That snickers commercial was amazing so far my fav. We should feed the world a snickers

I don’t get paid to write advertising. I get paid to sit through meetings like these. Kill me.

Made a mistake: I bought a watch instead of an iPad for grad school use.

Hi all
I'm looking for a change in job, preferred location Hyderabad. Currently I'm working for Wellsfargo and having 7 plus years of experience in commodity trading.
Exports, Imports, Letter of Credit, Pre and post shipment finance, invoice discounting, bank lines discounting and client lines discounting

Please do refer me and like my post so that my chat option will be enabled

Any on Forward for Health Care?
New here to Fishbowl so first post.
Interested to hear if anyone is using Forward for their primary health care service?
Thinking about joining.
Interesting subscription based cost model but basically pushing interactive, team based approach to long term health care with a good blend of tech and analytics built in.

Anyone use magnetic earrings to promote lymph flow? Notice any effects or have any info to share on that topic?

If planning to buy my first home in next 1-2 years, what should I be doing now leading up to the purchase e.g. things to boost credit score?

I keep getting recruiters asking to apply for new roles, which is what I thought I wanted because I’m not growing at my agency. But I’m so fatigued I don’t even know if I want to stay in advertising. Have y’all left or took a break to do something different? What did you do?

Hi Fishes,

Looking to shift my career from Software Engineering to UX Design. Currently a Fresher in UX but having 1 year experience in an Agile team as an Automation Engineer. If any openings in your company for Entry level UXD's please connect with me, would share my resume and portfolio over there.

Thanks.

Hello everyone,

This is Ankit this side. Currently I am working with ICICI Home Finance Co Ltd as an Operations Manager.
As of August 01, 2022, I have put down my Papers and am looking for opportunities in a different industry altogether.
My entire experience has been in Banking Operations field.
Kindly help if any suitable leads come your way.
I'd prefer any role as a Business Analyst/Consultant.

Thank you !!

Guys...how to follow up with HR without sounding desperate?

Hey all, just claiming my seat on a Saturday night. Was just struggling and another comment helped me get back to a healthy space. If anyone is struggling tonight, know there’s one fellow here thinking of you

Looking for recommendations for Cyprus. Best areas to stay and visit for remote working for an extended period. Interested in insights on lifestyle there. Thanks!

Traveling to Montreal tomorrow, any recs for food / sights / etc.? 🙏

Just started in Biglaw as a first year - one of the partners made a passing remark that he couldn’t remember my PQE but thinks I’m “the same as X associate”. Went on LinkedIn and saw that X associate is a third year. How do I gently correct this misconception in a future conversation?

Tell me a feel-good story from work that will restore my faith in humanity.

Are you worried about how quickly AI support is growing?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

How have the skills needed for working in customer support changed over the past decade?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Hi fishes, do you get paid by the hour or receive a salary?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hiring managers, what do you look for as you’re going through resumes?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.