How do you go about dropping a client? Also open to advice if you would take a different route.

I have a client that pops up every few months asking for a contract to be drafted. It’s easy enough so I do it but she is a very annoying client. I will send her a proposal and engagement letter with my price and every time she will ask for a discount. I’ve said no in the past and she’s gone as far as to ask if I can “review and revise” at a reduced rate.

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Use a termination letter. I recommend just saying your case load is full so you have to raise rates anyway (which you should probably do). Then refer the client to another lawyer or the local bar association. In my experience, yellow flags like this only turn red. Good luck!

DM me if you ever want to talk law firm risk management, I serve as outside General Counsel to small law firms.

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I agree, except to the extent of referring to another lawyer. I would (personally) never refer a problem client to another lawyer. I think it might hurt your own relationship with the referred lawyer.

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Set your proposed price so the proposed client says no. Tell the proposed client the price is not flexible as it would be unfair to your other existing clients.

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I love a good termination/disengagement letter. Some clients aren’t worth the hassle.

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Just say no and stick to it. If you need to provide an explanation (you don't...) say you don't have the bandwidth to handle. With problem clients, ALWAYS follow your gut... it never gets better

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Quite frankly, just say no, send a termination letter and go ahead and tell her why (politely). She needs to know you are not a doormat. Why are we lawyers often so afraid of telling clients the truth?

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I’ve had clients like this. I just add 20% above the figure I want, then take the 20% off. Some people are hard-wired to haggle so play them at their own game, but get them to agree X + 20% minus 20% before you do the engagement letter and tell them that there will be a termination letter and abort fee if they ask for a further reduction. The fact she keeps coming back to you indicates the work is yours anyway, but use psychology to get your fee.

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Thanks for this. I did that last time and quoted her the reduced rate up front this time so it seems you’re right that she’s just wired to haggle. She ghosted after I told her I couldn’t do a further reduction but she always pops back up

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Since she just gives you work occasionally, just say you don't have the time to do whatever it is. Also, if you do cave and do another project for her, factor her "discount" into your rate ahead of time, then refuse to give it.

This sounds more like declining representation than “dropping” a client. As Attorney 1 put it, “Just say no.” There’s generally no obligation to take on a case.

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