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Any thoughts on this?
Guys pls advise me, urgent query
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Have you tried putting together your own onboarding plan of what you need to know and the types of resources you need access to in order to fulfill your role? Sometimes companies don’t have a adequate onboarding plan for certain areas. If jot, try creating a plan and discuss with your manager so they can help get you the information and resources you need.
@FCB1 Absolutely. The individual is responsible to go through the available training , then discuss with their manager any knowledge gaps they have in order to do the job. Sounds like OP had some onboarding but it was incomplete, and therefore, they should put build a small plan outlining what gaps exist between training and their field experience. OP can then work with manager/coach to get up to speed on those area and also highlight opportunities to improve onboarding materials for the next hire.
Maybe start by asking where you can find the answer to your question - like do we have any enablement on our billing process? That way it will show that you are willing to get the information yourself but you don’t know where it is. If you can’t find it in the resources provided, then ask.
I’m currently in a role where it’s like that. My supervisor treats me like an idiot when I ask a question, never mind I have 13 years in this field. Berates, humiliated and sets me up for failure.
If you are following processes and workflows or lack there of…then:
My advice-toxic work environment and maybe they feel threatened by you = find a new role within the company or start posting out.
Alternative perspective here, but a slightly different scenario. I am the person that gets asked these admin-type questions constantly. For instance, just yesterday my colleague who is the same level as me, has been with the company the same amount of time as me, went through the same trainings as I did, etc etc, asked me why they couldn't enter time before a certain date (not to mention we receive email and calendar reminders about time entry deadlines). And this isn't a one time thing -- he does this constantly to me. I, for the 15th time, politely reminded them I am not billing/IT support and gave them links to the resource hub with all the documentation they need, and mentioned that we have an entire operations team who manages our time entry software and can answer his questions. His response was that it's faster to ask a person than looking through documentation 🙄
I empathize a bit with your colleague because onboarding is very time consuming, and your company *should* have these resources documented and training available. Perhaps you could ask if someone from the finance team can talk you through your billing questions, or find out if there's someone else on the team who might be more willing to give you the support you need.
It'd also be good to frame your questions so your colleague doesn't feel totally responsible for getting you answers. For instance, "can you direct me to documentation that explains how to x? I looked in my onboarding materials but don't see anything related to this issue." I would have been much less annoyed with my colleague if he said to me "I know you've told me this a million times, but I just can't remember. Who should I contact with a question about my time sheet?" Still a little annoyed because this is so easy to find out, but less so than him asking me to solve his problem outright.
I work for a company that used tribal knowledge to get by (no SOP's). So onboarding was and still is a beast. I'm self-taught
Yes. I had this at 2 of my last agencies. It really is the result of a poor training and onboarding program. You should mention it to HR and your manager. People leave because of this. Agencies cannot just give you a computer and expect you to know everything. Time must be invested in helping you succeed.
Otherwise you will get frustrated and leave and the cycle repeats.
Oh, and your question on finances and billing absolutely needs a discussion. You need to know how to bill your time, what to do if you don’t have billable work, is there an ‘admin’ job etc. what is your company policy on that. Side note: My boss told me I should have known better than to bill all my time to the one job number they gave me and to sprinkle time across all the client projects. Well, no one told me that. And I thought it was suspect. It was the first sign that my boss advocated questionable financial management that encouraged me to quit before being audited or put in jail.
Alternatively... dont mention it to HR because they are there to protect the company not you. Ask all questions in writing & cite where you checked before asking. It does the same thing, creates a paper trial of the lack of resources. ***BCC*** your personal email on it
It’s not you - it’s them. I have experienced this a lot - my perception is people get frustrated with their jobs, workload, pay etc and therefore will refuse to be supportive at some point. Also, in some areas you may be seen as a competitor and depending on your orgs work culture, you may sink or swim.
Omg yes. Until I learned all the processes by doing them all, I was constantly in trouble for not knowing what I didn’t know. The training had nothing to do with the job and asking questions had people reporting me to the manager for not knowing. It was awful. Nothing has changed except I’ve been there for 18 months and have been thru most of the processes now.
I don't have any advice but I'm all too familiar with this type of behavior. I hope you find what you need to be successful in your new role.
I should reframe my billing question - it’s less about how I track time and more about all of the nuances involved in managing our client’s very specific ways of needing invoices/billing done.
We have high level company documentation on how to handle billing but it’s different between each account even. I’m sort of at a point where I’ve consulted all resources I know of and can either guess and maybe mess it up or ask this person for help because they’ve been on the account the longest and know the nuances I speak about.
I have tried to set up meetings with the accounting folks and they know the high level process but not the nuances and send me back to the person I always end up asking. 😂
It’s sort of a learn as you go situation I’m finding…I appreciate your response nonetheless
Oh boy. That sounds frustrating. May be time to take it up the chain of command? Bring the issue to their/your manager. You are not being set up for success.