I have a great loyal local client who has me on retainer. But with the covid pandemic, they have come on hard times and are about to be two months behind on payment. They keep sending me work and I want to support them pushing through this. I have considered offering product trade out instead of payment but am hesitant cuz I’d rather have them pay me once they’re on their feet. I also don’t want to keep working for free. Any advice?

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Posting as :
works at
You are currently posting as works at

Could they afford to pay you part of your fee now? Can you temporarily reduce your fee so you can express good will but also get paid?

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I would have an honest conversation with them about what is happening internally to make sure this relationship lasts and works for both parties. Communication always wins. Once that conversation is done, take a day to come up with a solution (if needed). Make sure what’s agreed upon is done in writing.

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Stop work. Have them pay you. Start working again. Be human, kind, and reasonable when communicating.

Maybe they just pay you 50% now. But set the precedent you don’t work for free. They’ll make it work.

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