I just walked out of a client meeting where they told me they want to cut costs by 30% while ALSO improving patient experience and reducing staff burnout. Anyone got a magic wand I could borrow? 🤯 what do you do when expectations from your client are completely unrealistic?

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Sometimes I just say ok so that’s the vision, how do you see us getting from where we are now to that point. They usually realise that it’s pie in the sky stuff and I follow it up by saying well it’s a great goal but one that is incredibly hard to achieve. Let’s work backwards and the only way to eat an elephant is by one bite at time.

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Do they have old Lean/Six Sigma proposals for improvement that are collecting dust? Could they be a starting point?

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Welcome to hospitals

Sounds like fertile ground for large Automation push. Take away all of the tedious, repetitive manual task the teams are doing and replace with RPA or AI solutions, redeploy some staff to more meaningful work that enhances patient experience and decreases burnout and cut others.

I’ve seen this happen, unfortunately they elect to outsource department functions such as IT and the rest suffer the results

I mean it’s a common ask in Pharma because everyone has the CapEx to invest in GenAi to reduce OpEx and build some efficiencies, just got to be specific about what “costs” they’re referring to

Training for evolved ownership and process often can turn the tide: Vid Playlist on this topic: http://corepsych.com/path

Ugh! They want you to prove wrong the economic theory of Baumol's cost disease. Some ideas here. Good luck! https://www2.deloitte.com/us/en/insights/industry/health-care/technology-making-health-care-work-more-meaningful.html

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