I'm curious how other inbound call centers handle answering calls. For example, do you manually answer calls at your workplace, or do they just come through automatically once your status is ready?

Something about using the phrase “commentating” regarding Tulsa or the anniversary of George Floyd’s murder feels wrong. Am I off, or should I suggest design team revise this copy?

Been trying to find a new job because $112k just doesn't seem right for 3+ years as an Eng 3. On the east coast wanting to move out to California. Not getting many bites. Do employers ignore applications for people who would need to relocate?

What do you typically say when you resign? How do you start the conversation?

Can anyone share their thoughts/experiences with Capital One?

Hi, I wondering if anyone has thoughts on how I can negotiate to be put into the analyst rotation programme as a lateral hire. I have an offer for a A2 position at a elite boutique but as a lateral hire I will not be placed into their 3 year analyst rotation programme. Any recommendations on how to approach a negotiation to be part of the rotation?

Anyone analyze QoEs before? Need to come up with questions for due diligence call and looking for some guidance

What would be a good gift Japanese whisky? (Trying not to pickup from Costco)

Hi Sharks,

I have 3 offers cognizant, persistent and virtusa
Tech stack- front end developer/ react js
CTC offered - around 30 LPA in all three.
YOE - 6.3 years

Please share ur thoughts which company to join considering onsite opportunity, work life balance and job security. Joining is in one week.

Thanks

I have got an offer from cognizant malaysia 13k .
.Here in india my salary is 20L per year in EY. Can anyone please suggest which is better? Cost of living and savings. How much do i need to ask for 8 years exp?

Hello Fishes

How is WORK FUSION as a company? Will the employees get variable pay as per their performance?

Is oracle still good to join these days? I haven’t heard good things of oracle.

Hello fishes,
Recently interviewed at Siemens advanta for emeter corporation noida location. Got all rounds cleared and HR discussion is scheduled for Tuesday. Can someone please throw some on the product , how is wlb there and what hike pattern in the company?

Also how much can I ask.? I already have one offer in hand for 16lpa.
Profile - java developer
YOE- 3

Does anyone know how the ease or difficulty of moving from business services tax (partnerships, private equity etc) to transfer pricing?

Hi Fishes,

Anyone from IBM. I need referral in IBM for below position.
Middleware - Service Delivery Specialist. Please ping me if anyone from IBM

I think I did a mistake , I tried applying for companies and dont get any calls, got two calls but both of them rejected even before taking an interview that they want immediate joiners , market was ok so I resigned and the hiring got freezed its been 45 days since , but I still dont have an offer dint just got two interviews till now I am trying to get referals , applying in naukri, LinkedIn getting referrals from fish bowl everyday and I am scared now hope I get atleast one offer😔😔

Employee prefers to resign instead of discussing his/her aspirations. What should be the approach to put your expectations with your Supervisor so that you can continue your association happily rather looking out without even trying within?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Hiring managers, what do you look for as you’re going through resumes?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

When you’re applying for customer service jobs, do you customize the resume objective for each?

Tell me a feel-good story from work that will restore my faith in humanity.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Hi fishes, do you get paid by the hour or receive a salary?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Managers, how do you help your customer support team avoid burnout?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.