I'm supposed to solve customer service requests with company products, but the "product trainer" hasn't even taught me how to do the job three months in. Scared to quit but furious with the lack of training and poor communication with management on how to do my job. I've been having emotional breakdowns several times because of the lack of communication and feeling lost. What to do?

What is the interview process for Medtronics for QA position .

Taking AUD in 2 weeks. Got a 70 on Becker mock exam. Any advice I should have for these last 2 weeks, would be really appreciated

Monday Wordle :

Wordle 401 5/6

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How do you count years of experience? Lets say you were a web master for 5 years. Then you transitioned into a proper UX role and did that for 5 years. Is that 10 years of experience or 5?

I am having HCL offer of 19 LPA but I have got counter offer from other company of 21 LPA, if i again go to HCL and ask for better compensation means will HR agree and process for more than counter offer ?

Hi Fishes, I've 2.25 Years of experience in SAP Basis, but I've lost interest in the same due to not receiving proper training, inability to practice on customer's system and shifts. I'm looking forward to go for MBA/changing technology, which one would be a better option? In case of the latter can you guys suggest lucrative technologies which has little/no coding and can definitely give good packages? I've tried changing jobs in Basis for nearly one year and didn't get through. Please help me.

What is the probation period in Deloitte USI for lateral hire?

Hi, I’m currently working in Business consulting at EY India. I am keen to practice consulting in the Middle East. Does anyone know which mgmt consulting firms offer visa sponsorships and the best way to reach out to them?
Thanks in advance!

When did you decide you wanted to be a police officer?

Any body here intervieiwng for L3 Analytics?

Average bonus in PEPI at the Director level please?

Any tips for BCG first round interview?

Any recommendations for best MBA programs which offer part time/ weekend classes around Boston area. With M-T regular travel, evening weekday classes not poss. for me. Interested in General MBA (cont)

Hi Guys, I came on a previsit and joined and then returned back to my Home Town but while signing the contract i saw that if you leave the company withing 2 year you have to pay entire relocation cost back.

1. My initial offer letter didnt have these clause mentioned.
2. Is Pre-Visit considered as a part of relocation, I came because they denied virtual onboarding .

Now my question i didnt take relocation package i was forced to come for onboarding.

What’s with TBWA and losing 2 POC leaders lately (Walt, Wallye)?

Layoffs at Walmart corporate 😬😬

Hello All,

I have job joining in UST in next. However, I'm having some concern. Could you please advise me on this.

I have some matrimonial disputes going on in court. Does it affect my job joining in UST?

I believe it's the employees personal matter and nothing to relate on job prospects (this is what i got as a reply from my previous employer)

Do I need to inform about my matrimonial disputes or should I keep quiet? How does background verification team consider this.

Hi everyone, I am interviewing for a position in the compensation practice which is under TaxAnd, and was wondering if anyone has any insights into how the work is and what comp is like. Thanks in advance!

Hi All,

I am having an offer with hcl and Mindtree and some small company, all are given the same package.
Can you please suggest to me which one is better for job security and learning new things.
Yoe :9
Skill: MSBI.
@MINDTREE @HCL

Thanks.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Tell me a feel-good story from work that will restore my faith in humanity.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

How do you prevent the negativity of your job from impacting your personal life?

Any suggestions for how to find a fully remote customer support job?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

When you’re applying for customer service jobs, do you customize the resume objective for each?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Managers, how do you help your customer support team avoid burnout?

Are you worried about how quickly AI support is growing?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Hi fishes, do you get paid by the hour or receive a salary?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

How have the skills needed for working in customer support changed over the past decade?

Hiring managers, what do you look for as you’re going through resumes?