Just had a rough call where a client threatened to pull their business over a minor issue. How do you all handle these high-tension situations without burning bridges or giving in too much?

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Gotta love these calls especially when they are so avoidable. I hate to say this because it never used to be the way it is now we used to actually care and help providers now I just send to PRC and let them deal if the provider terms well it is what it is. I have also shared the advocates or pex regional VP email but really depending on the issue. I don’t know about you but it is difficult for me to just let it go and move on I actually do care about my providers and am embarrassed of how we are forced to treat them. I stay stressed

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