Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

My natural instinct is to assume rejection if I have conflict with a partner or don’t think my feelings are reciprocated. I’ll try to bring it up with them, but I’ll say “if you want to end this feel free” so it doesn’t hurt me (and they can say what they really mean instead of sugarcoating). Someone told me today that they just assume I’m not interested because I always seem to “run” but I’m not sure how to bring up problems/feelings otherwise. How do you approach these hard questions?

I'm a cashier. We just got a new manager, and she's making things really hard for us. She starts work at 4:30am and leaves around 2:30pm, but she still expects us to stay until 6pm and work on the weekends! She gives us really long shifts and doesn't give us much time for breaks. And when we ask her about it, she gets mad.

I'm worried that if I speak up, she'll make my life even harder. I don't want to lose my job because of this—do you guys have any advice?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Giving notice tomorrow. Accepted another offer. Nervous to tell my boss because I know I’ll be leaving them screwed but I’m miserable. Love my team. The client is stupid and the work is soul crushingly uncreative. But still feel guilty :(

Invited to a recruiting/networking session for an analyst level role at a Bain Capital. Excuse my naivete, but is business professional (full suit) the expectation here? Unfortunately my only well fitting suit was torn recently so trying to see if I can get away with another outfit

My ASM is lazy and is incapable of doing the easiest basic tasks with recruitment. She receives all my end of day updates, is cc’d on all emails, makes me fill out 5 repetitive excel/smart sheet, and joins all my meetings but she still wants to call having me 5x daily about updates. I’m always the one to go to if other recruiters fail to meet client deadlines and cleaning up recruiters mistakes. How do I even handle this to begin with?

My manager continues to ask me to help other teams and do work on other billable projects. I’m sick of it .. and I’m going to explicitly say that no I can’t do it because my hours are taken by the existing project we are doing. Is this appropriate?

How do you handle rude clinicians in the workplace? I always have an attending talking down to me.

The old administrator at my department won't allow me to write on what I want, even though I thought that was implicit when I joined. Can I push her to allow me to take control of my research?

Question for the ladies: I'm getting sick of spending so much time getting ready for work. Would it really matter if I tried less (eg wore my hair in a bun everyday, wore less makeup)?

How do you explain to a interviewer that you are leaving your job because your new boss doesn't treat you well/fairly?

Staff 1 assigned to a complicated engagement which was worked on by senior 3 and prior 2 years were so terrible that I was told not to follow. How to deal with this situation?

The new junior on my team is from the South and refers to me as “Sir” and it’s making me feel all kinds of ways. How to proceed from here?

What are some most common guesstimates asked from PM's?

Since we returned to office in October, is it appropriate to give holiday gifts to team members?

I’m have a new theory about why juniors always feel like idiots and wanted to see if anyone else thinks this makes sense. I’m a third year, and am the most junior person all of my teams (generally me, a senior or two, and a partner or two), and I always feel like I’m messing something up. Is this just because I never get to work with other juniors and don’t see the mistakes they make, and that it’s relatively normal? And FWIW I went to HYS and I’ve had a clerkship so it’s not like I’m not smart

Do you give the office manager (who does assist you with admin tasks from time to time) a christmas present (aka cash)? I have an admin assistant so that's an obvious yes but I don't know how to handle the office manager or receptionist!

I currently have my EAD based on my OPT with an addition 2 year renewal. I have also submitted a marriage based GC application in Nov 2021, did my biometrics currently waiting on my interview. I have an offer from a tech company and want to leave my current employer. I am worried if I tell my upcoming employer about being currently on OPT they will freak out and take back their offer even doh I can work and don’t need their sponsorship.

Do I have to tell ? Has anyone experience this before?

I just asked the partner if he got a haircut because his hair looks nice 🥴 why am i so cringe?? I swear I don’t know how to act around the partners lmao. Does this happen to anyone else or just me?

Anyone been praying for something (or someone) for a long time (weeks, months, yrs) and it seems like nothing is happening/changing? I have and feeling really discouraged about it today. Anyone else?

AMC the next GME?

If an otherwise good interview the interviewer says: “I think you have great experience that will help you wherever you go”. Should I be reading into this?

Hi Fishes,
Could someone guide me on what package a resource with overall experience of 6.5 years request for?

Current package is 8 lk.

Technology stack : Middle ware Integration with 2 years exp in Mulesoft

If dogecoin continues to moon and miners don’t step up their game, someone’s going to 51% attack the network and start stealing coins

How is the Moana Surfrider in Waikiki? Going during the winter break.

Corporate strategy roles - which industry is "best" (from resume/career progression POV)?

Hey fishes, i am an assistant professor in MBA, with 5 years of experience i want to change the domain and company. What's the best way to switch domains.

Do they provide cab service in Gurgaon or reimburse it?

Has anyone waiting for the offer from Morgan Stanley after completing HR Round? Can you share your experience? I was told they are waiting for Approval and looks like it could get delayed.

Anyone have a recommendation for a research firm that specializes in teen recruitment for focus groups? Don’t need full service offering, just the recruit. Appreciate any help.

Hello everyone,I recently joined Cognizant and received an auto-assignment to a project ,I have project details and project id but no contact details . How to proceed further,the employee marked in CC are all hrs. How to know about project any Idea? Cognizant

PwC is getting a lot of hate out there :(

is AC required in Bangalore?

When’s the best time to go client side? Wait till I get a promotion or try to switch sooner rather than later?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

Are you worried about how quickly AI support is growing?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Hi fishes, do you get paid by the hour or receive a salary?

Managers, how do you help your customer support team avoid burnout?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

When you’re applying for customer service jobs, do you customize the resume objective for each?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Hiring managers, what do you look for as you’re going through resumes?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

How to stop customer service from ruining your day?

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Will the customer support future be led by chatbots or will we still be necessary? lol

Funny question: What is the male equivalent of a Karen?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

What are your tips for publicly responding to negative reviews?