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It’s just such a mess. They were not ready at all to take on this work. FedLoan Servicing was infinitely better. They probably saw this mess coming and dipped out just in time.
I actually filed a complaint with the Board of Ed on them. I have nothing to gain as my loans are paid off but I explained the issues I had and suggested their calculations and how they applied payments be looked into.
Kind of went full Karen I guess. I was fortunate to be able to pay off the rest of my loans but if they are screwing people over, I think it should be looked into. Whether or not they actually do I won't know.
Shocking! 😒