Need some advice: the company im working for us constantly late in delivering products because of raw material issues, but they won’t invest in diversifying their supply chain because they are 100% risk adverse. How do you retain customers if all you are doing is constantly asking them to wait.

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Same boat here

Can you show them the jump in acquisition costs and poor reviews since this became a problem? I’d illustrate how much it costs to get new customers vs retain old ones and demonstrate that in itself is a risk and one that has a direct correlation to revenue.

Perhaps put more emphasis on customer service, to provide more training on practicing patience and empathy when explaining these things to a customer

Might be time to get a new supplier if this is causing a repeated issue. Personally I never risk the chance they might be late if they do it more than twice

Maybe start overestimating the time frame that you give your clients. If it's supposed to be delivered in 3-5 days tel them 7-10

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