On a UA flight ORD-SFO...delayed bc they loaded bags incorrectly & the plane is unbalanced. Never had this happen, who’s at fault (UA, or ground workers not employed by UA), and can I ask for miles??

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UA is responsible. Doesn’t matter who did the work - they are either employees or contracted with them. Miles will depend on how long the delay was and if you missed a connection

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Yeah call and complain!! Free stuff!!!!

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Somehow it's weather related and you will get nothing

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If ORD UA ground is outsourced, it’s still on UA. just another case where outsourcing doesn’t mean you get to skirt the responsibility.

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