Our management always complains that our CSAT scores and our internal quality evaluation scores do not match up. I think it’s unrealistic to expect them to match up as we cannot take customer opinions as fact (let’s say the customer is having a bad day/week, he may take it out on the survey). However, the bosses expect the two to be similar to each other. What steps can our quality team take to work on having quality evaluation scores match the CSAT?

Delivered Mindtree laptop today, can we use this laptop for our uses like learn online, play YouTube, netflix and all after office hours?

Saala ye dukh khtm kahe ni hota be,

Rejection after Rejection - ab to count v yaad ni😔😔

YOE - 3.8

Ctc offered - 16.7

Fixed - 14.5

Location - Bangalore

Please advise whether the package offered is okay or not. Should I look for another offer?

Looking to buy a property mid-2021 and need advice on what to do with my savings that I’m building to purchase the property. More info in the comments

I booked basic economy even though I’m platinum on delta using rewards since it was crazy cheap. Does upgrading to regular economy cost a lot? Will there be a cheapest time to move up?

As a chicken Alfredo pasta, I only ever get hit on by noodles, heavy cream, butter, parmesan cheese, and Italian seasonings. I'm offended I don't get hit on by potatoes. They must be anti-alfredoists.

A waffle is just a pancake that fell asleep on a corduroy pillow

Supply chain issues are still a problem. And Fisher and VWR (Avantor) are as greedy as ever. I’m considering looking into starting or investing into a U.S. manufacturing based lab supply company. Thoughts? Anyone work for these companies that can discuss logistics and potential challenges?

Going to Jamaica for a bachelor party Memorial Day Weekend...da hell do I wear?

Any fico people here?

I asked for a raise and instead got laid off. Told that after looking into finances not only can they not afford a raise they cannot afford me. But I know for a fact they are replacing me with an Agency that say they can run our Social Media for 500pcm. Is this normal practice these days?

Hello to all,
If you need someone to save from addiction we can try.
Just contact me

Do schools allow you to defer for more than a year?

Thoughts on buying into Wells Fargo now, at their 52 week low basically.. Bank too big to fail of course and their imposed caps on grown expire in a year or 2 I believe with regards to how much $$$ they can lend out or take in...

Anyone know when new comp for FAAS will be communicated?

Hi All- I’m looking for a super simple time tracking platform to integrate with Asana for a team of 5. All we need it for is to see how much time is going into different projects that our department is managing. That’s it. No billing/invoicing/don’t care about time sheets, etc. We just need the ability to track and pull a report at the end of each month. Anyone have recommendations?

Need 25 likes to unlock DM.

Just kidding !

Just 12.

Dialysis nurse (chronic) here for 12 years. Trying to apply to a different company to get a raise. Living in Sarasota, fl. What should be a reasonable pay?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Managers, how do you help your customer support team avoid burnout?

Is outbound customer support typically less stressful than inbound?

Any suggestions for how to find a fully remote customer support job?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Will the customer support future be led by chatbots or will we still be necessary? lol

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Hiring managers, what do you look for as you’re going through resumes?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

What are your tips for publicly responding to negative reviews?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Tell me a feel-good story from work that will restore my faith in humanity.