Please tell me this gets easier. I took a job as a CSR and I’m still in training but overwhelmed with product knowledge and still having a meaningful conversation with customers.

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You'll get the hang of it on the technical side of things. The challenge is preparing yourself for whatever kind of personality you will hear on the other side of the phone or computer. I worked in CS for years and I learned how to tune out the irrelevant or unnecessary stuff that my clients say and focus on solving their issues so I can finally thank them for their patience and ask them to leave a review. Stay strong!

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Thank you!! Ugh I think I’ll be fine, it’s just so nerving and I’m supposed to take calls this week. Guess I should be thankful I’m not on camera! LOL!

Don't worry it TOTALLY gets easier!! It's such a bombardment of information in the beginning and you feel like a robot when you're talking to clients trying to remember all of the details. But seriously, eventually you'll know everything like the back of your hand and conversation will then be much easier

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Thank you!!!! That really gives me hope. This week is going to be getting my toes in the water. I can’t wait to morph to that point of having it down.

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