Question for people who worked in chat service. How many chats were you supposed to handle at the same time?

Need 11 likes for Enable DM

How do people view and define the role of ACD vs CD at a small or large agency.

What should be an ideal salary in Middle East (Saudi Arabia) for a candidate who is 5 year experienced in Cyber Security domain?

Hi All, For how many days can we stay as non billable in LTI? What is the bench policy where can we see it?

What’s an Engagement Manager?

Hey y’all, wanted to get some insight into an offer.

Director level sales role
250k OTE 60/40 split uncapped
325k stock 4 year vest (options) - pre IPO unicorn
10k sign on bonus

I’ve got about 8-9 years in enterprise sales /mgt

Anyone work for ring central? How do you like it? What’s the culture like?

Okay - the number one rule is that ladies DM here

If you've worked at multiple FAANG companies, what's your secret?

I've been working for Disney from a third-party company for 8 years. It is possible to keep that seniority if I move to an FTE position at Disney?

I have been looking at the curriculums for Harvard Business School's Master of Business Administration and Harvard Extension School's Master's in Management. They both have the same requirements, generally speaking, including a field immersion course that serves as a capstone in the Master's in Management, which is fairly new. If I am not able to gain admission to Harvard Business School, but wanted a similar educational experience to become a consultant, should I attend Harvard Extension?

Code and Theory

Is citi calling employees to work from office or employees are working from home

CFP thinking of taking a few month career break to search for a new position. Need a recharge and to reevaluate, not to mention time to search. Would this be a mistake? Thanks

Does Lebanese diaspora really command more power in the MBB and T2 in the region? How can others navigate a career here?

If your industry is severely impacted by covid, how is your leadership reacting? Are you seeing more cross-industry collaboration?

Greetings Everyone 🤗.
Firstly, I’m so happy to be connecting with all of you!
I’m a Digital Marketing Manager in the FinTech space in South Africa 🇿🇦 with 7 years experience as a strategist in various industries. I’m looking to transition into a Data Analyst or Data Product Marketing Manager but not sure which route is best to take based on my experience and which will be the most seamless. I’m a problem solver and I love stakeholder interactions & I’m quite analytical. Seeking guidance, please!

Has anyone rejoined in CTS within 1 or 2 yrs? How was the process? What was the package that you were given during rehire?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Tell me a feel-good story from work that will restore my faith in humanity.

Will the customer support future be led by chatbots or will we still be necessary? lol

Hiring managers, what do you look for as you’re going through resumes?

Creative ways to respond to customer concerns without sounding scripted?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

What are your tips for publicly responding to negative reviews?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Are you worried about how quickly AI support is growing?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Managers, how do you help your customer support team avoid burnout?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/