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It happens, even with setting/managing proper expectations. What I’ve done in the past is have the client come in for a mock cross-examination if you are relatively close to trial. It then becomes real to them that they’d have to testify at trial and could potentially walk away with $0.
Pro
Make sure to cover your ass in writing. They will come around but in case they don't make sure you have it written you advised them of that
I’ve written them letters in the past with an overview of our conversation, offers/demands, and my recommendation. Always CYA, especially with difficult clients
Counsel him or her better
Pro
Easier said than done. Some people are lost causes.
Not sure your experience but you never tell your client what you think the value is. And is you do, you leave it open ended and say "if we get the unicorn #, you need to take the money and run."
Learned that lesson early. I would argue half our job is manipulating client expectations. I say manipulate because if you do not, good luck.
I strongly disagree. I tell clients what I think their case is worth on every single case as early as possible and if I have to revise my estimate I let them know that too.
Too many lawyers don't give clients enough information. You give them all the information that let's them make a rational decision and they'll come to the same or similar conclusion as you. And if they dont beat them down with experience and tell them that they're more than welcome to get a second opinion because I am am damn proud of the work I do.
Tell him you will have to withdraw. That’s a bad client
Pro
Thanks! Nice way to end the day!
It sounds like things worked out. Did you find out what your client was thinking? Sometimes assuming can go on both sides. I am happy you came to an agreement
Pro
I just think his expectations weren’t managed properly early on and when he found out how much his case was really worth he wasn’t happy.