We had a very important briefing today and one of my team members ditched because they got into an argument with their wife and didn't feel emotionally that they could perform…I have all the empathy in the world, but this really threw me off. The briefing was successful but there was definitely a scramble and bumps in the road. I feel like I should have a talk with him about professionalism...I'm just not sure how to go about it. Tips on how to make the point while also being understanding?

like
Posting as :
works at
You are currently posting as works at

Let’s take the argument with the wife out of the equation.

Let’s say he was sick so bad that he couldn’t standup or safe to drive and totally not what you want on a zoom call even without video.

Or if the guy got in a car accident the day of the event and couldn’t make it.

Would you still be talking about professionalism?

It is on whomever is managing this client relationship to not only plan for this type of meeting but to have a backup plan if folks are out of the office or can’t attend.

If this was a major conversation: This would mean - final versions of the presentation collected and ready to present 2 days before. A primary and secondary presenters listed. And a touchpoint 1-2 days prior to ensure everyone is on the same page with the final documents.

Now if this guy has a trend of always having a major migraine or sicker than a dog before a presentation - this could be something related to stress that is triggering the physical ailments. And if that is going on, you need to re-examine your working environments aka timelines and team stress levels.

Adding the topic of the wife back into the conversation. That conversation the employee had with his wife could have been as bad as a car accident - mentally.

I would suggest the following:
1) a conversation with the entire team about how to handle scenarios where the main speaker is out due to PTO/sick leave.
2) walk though the timeline leading up to this type of call. Where can you adjust to make deliverables ready earlier, identify backups, prep backups.
3) (probably a leadership-level conversation) define levels of sick and if you (the company) want a sick person doing the presentation.

You should be honored that the employee trusted you enough to tell you what was going on. But he was too honest and now you are judging him. Coach him on what kind of information is shareable vs not shareable.

like

Balance empathy with accountability. ‘I get that life happens, but we need to plan for these situations so the team isn’t scrambling.

like

This is the better answer. PTO is PTO - assuming that's what they used, it's not anyone's place to police what it's used for or indicate in any way they shouldn't have taken it. Most important thing would be to ensure the team can function in absence so this framing is specific, constructive, and solution oriented

like

I would start by asking if everything is ok. Their reaction might have been entirely reasonable. I also wouldn’t discuss it in terms of “professionalism.” Assuming no one is sick, they aren’t divorcing imminently, etc, I would explain that the team only works when everyone helps carry the load. You appreciate that family comes first and you’re there to help, but you need this person to work with you to avoid this type of situation in the future (or to mitigate it if it’s somehow unavoidable). I don’t think lecturing someone for being unprofessional (even if that’s what you think) is going to ultimately help you.

like

🎤🎤🎤🎤🎤🎤 Spot on!

I have so many questions, the top ones off the top of my head are:
* Is this a one off or consistent pattern of behavior?
* How much notice did you have?
* What is your role, are they your direct report?
* What was their role in the briefing. Were they a key contributor?
* How big of a deal was this briefing, really? There is a range of impacts if the briefing doesn't go well: "Important briefing with stakeholder to review project progress" important and "Addressing current progress and recent delivery misses and the changes we are implementing immediately so that the client doesn't cancel project and sue us" important.

If this was a one off occurrence on moderate impact briefing then a quick and frank discussion is probably enough. They likely know they left the team holding the bag and feel bad about it. Life happens.

On the other hand, if they are a major contributor to a critical stakeholders briefing where the outcome has major impacts to the company, their job, and/or the project and they ditched because of an argument with their spouse? That's a major "WTF were you thinking" discussion that should include possible changes to their role. They need to put on their big boy pants and show up or get moved to a less critical role. You can't have a key contributor who get knocked out of the game because of an argument. FFS!

Are you his MD or even manager? If not. Its not your place.

False. This had a direct impact to them and is their business.

That’s a tough situation. I’d recommend approaching it with empathy, but also being clear about expectations. Maybe start by acknowledging the personal situation, then shift to how the team relies on each other during crucial moments. Emphasize professionalism while offering support for future challenges.

OP any updates? Did you initiate a conversation?

Coworker did you a favor

Related Posts

Tis the season: If anyone is cleared and interested in a referral to ☝️, please feel free to reach out.

likefunny
like

Am about to receive offer from ADP for architect role I have 12 years experience..how much I can ask ? ..and how about work life balance in ADP?

I am looking for a referral in Reservoir/Production for an O&G company in Houston. Petroleum Engineering degree. Willing to go to the field or offshore (operator). 100% of my upstream experience is in the office within a services company. It’s been difficult that “switch”.

How can entry-level candidates stand out during the interview process?

like
like

When I spoke with HR she said that their was some confusion and with name and they have send wrong offer letter but except my CTC and joining date everything was same my email id, my home address everything. And now I have been asked to wait, HR says they will raise again. And its been 3 days now I can not accept the previous offer also and I cant even resign from my current company. What should I do?

funnylike

Larsen & Toubro Infotech Hi fishes, does lti conducts any trip for its employees? Larsen & Toubro Infotech

like

Anybody here an Account Manager at AON?

How do you like it?

What company runs the background check?

like

What surprised you the most about the practice of law?

Term ”Latinx”, thoughts?

like

Currently maxing out my 401k and HSA and investing about 1k/mo in ETFs. Also recently started buying I-bonds given inflation. What are other things I should be thinking about?

like

Is there a need for a pharma/HC agency to build and maintain a curated trusted publisher network and execute buys programmatically with them?

Looking for insights and chit chat on the topic —>

Does jp Morgan provides headset too

like

Will I get the yearly bonus if i join in october ?

Hi , need likes for DM Feature , Thank you.

like

Founded a Nonprofit to help coach veterans in transition and exiting first responders and their families while focusing on changing the stigma of mental health conversation.

Cont

like

Hello, I need your advice. I am currently in management in primary care. I have a strong management background in specialty hospital practice management. Recently some leadership positions have become available and I feel as if my leader has discouraged me from applying. His take is that I should take certain steps before applying, however I have the experience from my previous employment in this leadership role. Would I be overstepping to apply anyways ?

like

My dad stole my identity a couple
years back and tanked my credit score
- brought it down to like 400. I've
been working towards fixing it so that
my boyfriend and I can buy a house in
the next year or so. This morning, I
checked my score after not looking at
it for a while and I'm in the mid 600s!
Y'all don't know how happy I am
about this lol

uplifting

Mars & Co. Can anyone help me with referrals for LEGO Group, Mars & Co. or Nestle ? I’m an Internal Audit professional and looking to join the Global Audit Team for any of these companies.

Additional Posts in Leadership

"Everybody can be a leader" some say... "Leaders are nurtured not born" say others... True.

But... this is also true: "not everybody wants to be a leader" (whether they can or can't be). It is a fairly common practice in organizations with traditional career management structures for people to "be promoted" into leadership roles as the "end steps of the corporate ladder" that was climbed doing technical work. And, unfortunately, this doesn't work all the time

Post Photo
like

Ideas for gifts that can be bought in bulk for a team of 35? Don’t want to get them junk, but also don’t want to break the bank.

like

Let’s start this bowl by sharing our learnings: What has been you biggest learning as a leader so far?

like

Any advice for a first time manager ?
Context: after ~10y in technical then marketing role, taking over a team of analysts, first management position.
Tips, readings, stories, … are welcome 😁

like

Our annual reviews are approaching & one of my direct reports has been with us for almost six years w/ little growth. My reco was to let him go & find a stronger, hungrier & more motivated designer at the same level. However, my boss instead wants us to promote him in hopes that will spark some motivation. I am not behind this decision & have voiced my multitude of concerns in promoting an employee who doesn't deserve it. HR is behind the decision! Thoughts on promoting an undeserving report?

If you wold like some assistance with classroom management or even managing your owe children, check this out this resource.

likehelpful

My Creative Directors, who are strong copywriters, are really struggling to collaborate with Art Directors. Are there programs or classes that teach creative collaboration and the creative process?

like

If you wold like some assistance with classroom management or even managing your ow children, check this out.

like

Have you been invited to join The Human Gathering?
Did you do it? Was it worth it?

I had a great review and a 5.5% raise and a great bonus at my company. But I also got a new Director and a peer manager of mine left the company, so I will be absorbing her team. In addition, my director said I will be receiving 'deep delegation' from them. I don't mind more work, but deep delegation is a new term I've never heard. What does that mean lol?

like

I am currently looking for a mentor and not sure the best way to approach finding one. Any advice?

like
like

My remit quadrupled+ in a recent re-org with no increase in pay/promotion, my new director is new to the company and was zero help, and I was passed over for recent promotion during the comp cycle. The new director essentially began shutting me down any time I ask for clarity in my career progression. Now they have taken credit for the project I’ve been building over the past year+ without giving me props whatsoever to higher ups. What is the best plan of action here?

like

Any thoughts on how do we deal with an incompetent boss who you dont look up to and have no trust that you would ever get credit for the work you would do for him/her? Given that changing the boss is not an option.

like

Is an MBA really worth it?

What does an online MBA look like in terms of class time, work load, realistic time to complete etc?

like

I have been in management for the past 8 years and part of large corporations. I just recently joined a small organization that I have wanted to be a part of for the past 2 years, accepted the role of general manager. This organization knew that I don’t have general manager experience, no payroll experience, no experience setting prices, no purchasing experience and today, 6 days after starting, I have been asked to step down due to not being confident that I will be ready in 3 weeks…

like

What is your job title? As it right now I’m managing a team of product owners and I’m unofficially being called “Chief Product Owner.” I’m in the process of working with a coach to get my resume updated so I can begin applying for external roles. But I don’t even know what job titles to target.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal