What is the deal with Westin Experience Specialists?

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I don't know Jerry, but it eats me up!

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Ive had nothing but really good experiences with them! Like E1 said, some of them go above and beyond for you especially for special occasions

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They are robots who send form emails to most guests before their stay offering personal service that they as robots will never be able to deliver.

Ok thx

OP, seriously though it's usually front desk staff and they sometimes CC other staff so your reply-all will at least be seen. Omni does this as well. If you would like something special for your stay I would definitely recommend calling the front desk, or maybe emailing back if there are still eight or today hours before your check-in.

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Just found some green leaf Westin soap at the bottom of my bag. Ah, the memories of the old days...

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Hi Folks,
I’m holding 2 offers and I’m unable to decide which one to join. Any suggestion would be highly appreciated.
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