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Built a team from 2 to 27 based from Chicago to Central Europe, while based on the east coast of the US, this is what I did:
- established clear operating mechanisms to protect everyone’s working situation (I.e. 8-12 est and 1-5 CET should be blocked for transatlantic meetings and not be used for meetings with local teams).
- monthly team calls for 90 mins rotating by sub-teams and individual owners - subject matter focus would be on a topic of the owner’s choosing for 30-45 mins, while the rest of the time would be used for project updates.
- introduced Cloverleaf (www.cloverleaf.me) which takes behavioral test results (Enneagram, DISC, Myers-Briggs, etc.) and creates dashboards to show the team dynamics and how different team members would work together. We’d then have a quarterly call where we dived into how to make the most out of the data and experiences we had based on the information we had - sometimes with a coach from Cloverleaf to walk us through it.
But on a more personal level - I am an open book with those I work with. I’ll share what’s going on in my life, how my weekend was, how my kids are doing, or whatever else, so that when I ask how you’re doing, I’ve already given you enough about me that you have no reason not to trust sharing your story. I always have my camera on, so everyone on my team, my peers, those senior to me have seen my kids, my wife, my dog during a call. I never use backgrounds so everyone can see what’s behind me in my office (an aggressive collection of coffee makers, cups, and beverage options, my kids’ artwork, etc.). I make a point to show up at the majority of calls looking like I just rolled out of bed to let anyone I work with know that I understand they may not feel presentable, but they’re in a safe spot. And that’s because I believe the toughest part of being remote is the missing body language clues, so you at least get facial responses.
And the key piece here - I do not expect others to share their personal information with me, I do not demand cameras be turned on. But I do ask and do my best to lead by example.
We actually have daily check-in twice a day, one to open the morning and one to close the the day about 10 to 15 minutes nothing longer than that
We have weekly set check ins but speak more frequently than that, always on teams so it’s more visual than just the phone