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Definitely sounds like a leadership problem. First of all, whoever is hiring people needs to be educated on what's required. It's possible some of the people could be coached or taught, but perhaps not. Maybe the solution is to just thin out the hopeless cases and try to coach the ones who show some semblance of potential.
What do you mean new helpers? If you mean new employees I would probably refer to them as that rather than as helpers. I know phones are a big problem with the younger generation. I would definitely be talking to HR or someone higher up about their work ethic.