What’s the average time chase takes to close a claim related to trip delay. I posted in back in April and it’s still in review . Anyone has experience submitting trip delay insurance claim with CSR

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I would call, they are much more responsive over the phone

Just did recently. Money in bank in a week. Have you submitted all the documents? Is it a complex claim?

If it matters did everything online.

Thanks m1, I also did online . I got busy in work so did not do much follow up. I submitted all documents , so let me try the phone option now

CSR points are sweet, but Amex customer service is in another league

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