🐠 who fly Delta- my friend loves to run got the lottery for the Tokyo Marathon in March. She saved and trained for months to be able to make it. It just got cancelled bc of the coronavirus and (Ctd..)

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Tweet Delta and the marathon? Then have all her friends retweet.

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Yes! This is my friend!!

I think even if she does cancel a non-refundable ticket with no special consideration she should end up with a travel voucher for the amount of the flight, less the $350 change fee.

So the conversation is really about waiving that fee, not whether she will get anything back at all.

I do think having a friend with status call in on her behalf could help. Has helped me bend the rules on my wife’s itineraries when she did not have status.

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Super helpful. Thank you!

I cancelled my end of Feb trip to Tokyo on delta and the customer rep. was nice enough to give me credit. All the reps I talked to themselves were like “I wouldn’t go either”.

I’m gold status, don’t know if that made a difference.

Either way, sorry to your friend. That sounds like a huge bummer

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Thanks!

Does she have status?? If not I would hang up and try again with a different agent

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No. She doesn’t travel much. This was going to be a huge trip for her :(

Does her CC have trip insurance? Because this would be covered.

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Her cc only covers “natural disasters, terroir attacks and if a family member dies/is ill” 👎🏻👎🏻

I cancelled my trip to Dubai when the craziness was happening, I called and the rep didn’t refund me but gave me delta credit for the full price of the ticket, I did not have travelers insurance, I am diamond but my friend is just a sky miles member and they did the same for her

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Good to know! Thank you!

She’s totally devastated. She really wants to make it next year but Delta won’t refund her bc there’s not an actual ‘travel ban’ on Japan. If they don’t refund her she wont be able to afford to go next year. Any recommendations on how to talk them into cutting her a break??

Tell your friend to keep annoying Delta until they give her what she wants. This is obviously beyond her control. The right rep will do the right thing.

Exact same thing happened to me, got my money back DM if you want

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