{ "media_type": "text", "post_content": "Who's (level) responsible for talking to client about budget overages + extra billings? Recently told manager is, no partner involvement - what's their role then? Seems Important /sensitive enough", "post_id": "59cb4bbd4f33e90017a1e918", "reply_count": 4, "vote_count": 2, "bowl_id": "564a5cdb94887803001dd07c", "bowl_name": "Accounting" }

Who's (level) responsible for talking to client about budget overages + extra billings? Recently told manager is, no partner involvement - what's their role then? Seems Important /sensitive enough

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Agree with KPMG but it is also a strategy like sending livestock into a minefield to set off the mines. Send the manager in first. Client may agree in which case great but client may also explode. Then manager comes back and reports what client said, where client was angry, etc. It allows the partner to then understand a route to take to get agreement on the fees (to walk through the mine field). I don’t mean to say anyone below partner is like livestock or expendable (just using it as an analogy to make the point). Another strategy in this regard is it was likely the manager who “managed” the work and can defend the out of scope and overages better with day to day examples. It is also hard then for the client to say to the person who actually did the work that they didn’t get the value, etc. So while it may seem like this is a partner’s job, the role the manager plays is quite invaluable and they may also get the job done.

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it all depends on what the partner wants eventually. That would depend on how much they value the client, etc. but one reason they might want a manager do it is because the client can agree or if they don't it can always be escalated up. When things are escalated up, people feel more valuable (the clients, that is)

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Manager tried to collect first...fails, then the partner will come in and give them a "discount".

In our office managers have these conversations with clients. Our partners are willing to get involved when asked or if we anticipate push back or it is a sensitive client relationships

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