Why is everyone trying to get into Customer Success? What's so great about it? I am 6 months in, but honestly, I don't see that much of a difference with customer support!

Hi guys,
Need some clarifications about offer letter acceptance. What if you accept offer but at last did not join because you got another offer at last moment.? Do companies take any action on this ?

Hey Everyone,

I will be joining EY GDS in August 2021. There's a pay component "Advanced Statutory Bonus" of around 26k per annum. Any idea what this is? Is it truly fixed or will depend on firm's performance?

Thanks!

I am new to United Silver and I purchase economy tickets. Is the best strategy to check in exactly 24 hours ahead and switch my seat to an open economy plus seat?

What’s next on your expensive wishlist to make this job a little more comforting?

What did the zero coupon bond say to the straight bond?

Some interesting (and concerning) links between covid and myocarditis

Veterinary medicine is always an adventure, and it's even crazier when you're out in the country…. today I've tended to a goat, two alpacas, and a llama (all live on the same farm) and I swear I have the best job ever

What is it like to work for DevOps engineer position in McKinsey?

Has anyone in your company heard the word (cross-connect) or (leased Line) perhaps you have heard this from the network team at your financial institution?

*** CFP Prep Materials ***
Is anyone interested in purchasing CFP prep materials? I have Dalton study materials including their course books, their review study books as well as their flash cards.

What do most people invest in for their Roth IRA portfolio? I’ve heard target funds and ETF’s..which one is better?

I recently had a specialist partner send me a fairly nasty email after I (a transactional first year) was told to ask them to review something ASAP that had clearly been on my partner’s radar for over a week. Why am I taking the (honestly justified) blame for this? Surely it should be obvious that I’m just the messenger here.

Hi,

Can anyone refer me in Epam Anywhere in ETL testing profile.
Currently Serving notice period
YOE- 8 years

Thanks.

How do you get into AB testing? I’m in data science would like to get that experience.

Oracle India (IDC) - 17 fixed + pf(91K)

Optum global solutions - 16 fixed + pf(76k) + varibale 2.4 L + 2L joining bonus.

which is better to go for? Considering growth and future.

Hi PWC AC Bangalore folks. Can anyone please tell me how many days before they will share invite for joining day formalities.

TIA

Sometimes I feel like I over prepare for these interviews in that I prepare for the wrong thing. Expected to throw down some answers to technical questions and it ended up all being culture and fit related

What’s the best way to turn down a 2nd interview? During the 1st interview, I learned that the compensation for the role is not within the range that I am looking for and requires 400 more billable hours a year than what I bill now. I’d basically be laterally for my current salary just to bill 400 more hours. I also wasn’t aware that the local office was strictly ID. Firm website advertises lots of practice areas. Any advice? TIA!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?

How have the skills needed for working in customer support changed over the past decade?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

How to stop customer service from ruining your day?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

When you’re applying for customer service jobs, do you customize the resume objective for each?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Creative ways to respond to customer concerns without sounding scripted?

Are you worried about how quickly AI support is growing?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.