Customer Support

It's pretty easy for some unethical employees here to sell products to customers in shady ways and get away with it. The company's QA department doesn't review how they got sold as long as… more

Our new manager berated me three times after a customer left a bad survey. She claims that as a senior, I should use more creative solutions to help customers when we've done something wrong. The … more

What has made you a better rep? For me, my own problems working with customer support have made me a better agent.

One of the girls I trained a while ago was let go cause she just kept hanging up. She had a lot of promise, but she got sexually harassed on her first call. I get it. What should companies do more to … more

Why is everyone trying to get into Customer Success? What's so great about it? I am 6 months in, but honestly, I don't see that much of a difference with customer support!

Does your company let you use aliases as long as they are "registered" with the company? I wish I could give a trusty fake employee ID to keep me safe. I've had people call back that rem… more

What are your favorite customer success platforms and why?

What's the difference between a Customer Success Manager and a Client/Customer Onboarding Specialist plus the day-to-day workload? Is one better than the other? Stress levels of each? Can someone … more

I understand that without customers, a business could not survive or even exist, to begin with. But why do we have a culture that allows customers to run us over?

What should I be doing with my spare time to bolster my resume? I'm in my early 30s with some unrelated college education but no degree. I got this job largely through my industry-specific experie… more

Does anyone else get clients who want to talk but won't disclose security information? If so, How do you get through to them about security questions, etc?

Does any of you have a phone number clients can call you on? It seems like giving a customer a little TOO much access to my time lol. I always respond to emails very quickly and I'm happy to set u… more

I need help getting organized. I am juggling around 80 accounts. I’m in my first year in the emerging sector and I feel like I’m drowning. I’m having so much trouble keeping to any sort of schedule an… more

I have social anxiety from time to time in real life. This usually doesn’t show over the phone. However, I have had a few calls where I have been left a little speechless and quickly trying to transfe… more

I sound cheerful, pleasant, and upbeat like I am 23 years old on the phone. In reality, I am cheerful, sarcastic, cynical, and 50 with a slightly deeper voice. I also swear more than a sailor. My fami… more

How do you give yourself encouragement to tackle a difficult customer that you know is waiting for you each week? She flips out all the time, threatens to withhold payments to have issues fixed faster… more

We are in a hole with several clients that take way more time with meetings and calls than is necessary. My team feels spread too thin. Any tips on how to tell them that we’re cutting back on their ca… more

I’m struggling so hard with just taking another call, to the point where I am often taking unscheduled breaks or leaving people on hold much longer than allowed. When I first started this job, I was g… more

Some customers live in my heart that I have cried with, laughed with, and still pray for. They’ve changed my life. Ever had a customer or client leave a lasting impression on you?

What are the most important things you want to know about your new client when meeting them for the very first time?

I have an interview in a couple of days. What do I need to do to ace it? My current call center is toxic, and I'm ready for a better environment. I need this job!!

I ended up working in customer service accidentally. A friend made the connection for me, which I'm grateful for. But, it's not my long-term desire to be here. I don't have a college degre… more

Best customer care you've ever received... and go! :)

What do you say when men hit on you? I'm pretty shy, and even though I'm not flattered by gross men flirting with me, I think it comes across that way because I laugh nervously. So how can I s… more

Do you have any daily practices that help you be nicer when communicating with customers? My primary coping skill is dreaming of a new job, but I don't want to check out completely. So how can I s… more

Is CompTIA A+ absolutely necessary for technical support engineers?

What jobs can I potentially expect to transition to eventually from Customer Service Supervisor?

I've gotten behind on my goals (again), and I'm wondering how this has happened. How do you prioritize & organize your tasks so that you stay caught up?

What's the best company you've ever worked for in customer care, and what made it the best?

I'm trying to develop my leadership skills. I'm great when working with customers, but I believe that I rub coworkers the wrong way sometimes. How can I become a more down-to-earth leader on m… more

How do you personalize your customer experience in tech support? I'm trying to think of new creative ideas!

How do you aim to make your customers feel through their interactions with your brand - and, if you don't mind sharing, what type of brand do you have? Thanks!

A regular came in and jokingly said he didn't like my nail polish color. I didn't want to take his comment and said I didn't need his validation. He said, in response, "I didn't d… more

I'm writing an article on what it's like to work in customer support. I would love to get opinions from people with experience in this field. Do you think customer support is a good career? Ta… more

I want to become a remote CSR. Do I need any schooling? If so, any suggestions? Also, is it possible to get a job with zero experience?

When did you realize it was time for a change of company? As part of this job as a customer service worker, we face daily problems with clients. For those who decided that job was over and changed com… more

What's your opinion on giving demanding customers discounts/coupons/refunds/credit? Is it a good idea to appease customers if we look at the notes and see that it was done in the past? And how man… more