One of the girls I trained a while ago was let go cause she just kept hanging up. She had a lot of promise, but she got sexually harassed on her first call. I get it. What should companies do more to protect their staff from abuse?

like
Posting as :
works at
You are currently posting as works at

There is only so much a company can do. We can't stop someone from saying things that are objectionable. If it's egregious, we certainly need to focus on removing these customers that really overstep lines with abuse. I always escalate and focus on getting these people out if they are harassing or abusive

That is awful that she was let go but it appears she was traumatized by that call. She should have escalated the call as well as the company should have supported her a little more by offering some help and training in handling these types of calls.

Related Posts

Feeling low these past months. I've been trying to make friends with some people in the project I got assigned to but it doesn't seem to work. They're a closely-knit group. I'm trying to look for...

My coworker brought a puppy to work, who bit my hand. I ended up losing my temper and yelling at them. Now everyone is mad at me for blowing up at work, even though this is something I shouldn't have had to deal with in the first place!

like

Feeling like it's only a matter of time before I have to tell the new marketing dept head that the snazzy jargon just makes him sound like a tryhard and alienates our customer base

like
like

I have a virtual interview with Tesla tomorrow for an internship position. What should I wear? This would be first internship, so I’ve never interviewed for a position like this and am not sure how to dress (especially given it’s virtual). Any advice is appreciated. Thanks!

like

Every time I speak to my director (at least twice a week), he works in how he is getting older into the conversation(humorously). For instance, he forgot something non-work related, said “sign of old age”. He recently told a story, said, this is how old people talk. He likes to come across as a grandfatherly figure, but I’m not sure what to say in these encounters. It is always an innocent, non work related context. Have you guys experienced this ? What is an appropriate response ?

like

Is it ok to fornicate with coworkers?

like

Thoughts on a manager texting you to ask why you aren’t online Easter weekend when all of your work is completed and another senior who can’t handle their own work decided to randomly send you their returns to review?

likefunny

Do we need follow any dress code when working from office?

Formal/Smart Casuals/Kuch bhi ??

like

Have you ever been accused of mansplaining? What is it?

like

Anyone deal with this before: I inherited a severely under developed team including a sr analyst who clearly was doing the bare minimum, if that. Over the last 6 months I have had to coach him and correct simple mistakes in his work and recently it got so bad that I told him he would receive a low rating in his evaluation. He lashed out, involved HR saying he doesn’t understand why, and now my review points out stuff that I would have let slide.

My coworker constantly undermines me and makes me look bad in team meetings. Should I try and address this directly with them or should I go to my manager first?

like

Leaving a company in under 6 months. Any thought how I can initiate this with my manager?

like

Networking question here. A retired partner at the firm I used to work out reached out to me recently about attending an afternoon during the week (b4 4/30) with one of his long time clients. The partner and I have kept in touch since I joined my new firm and I feel like his invitation is a great networking opportunity since the client (who I have worked with before) is on a number of boards. Torn as how to request off as an S3. Could materialize to nothing but could be good for reconnecting.

like

My boss asked me to submit my career aspirations after bringing in someone in a new position over me. Is this a bill shit assignment? Has anyone else ever asked to do this?

like

1) Hypothetically if you were looking to sabotage a colleague, can you code an excel document to throw off their numbers or calculations, (if you send them that document and they download it for use)?

like

Recommendations on buying work shoes for guys? Any new designs? Favorite company? Need to buy two new pairs.

like

How do you present at work? Do you present “androgynous” or go with something more cis-passing?

like

It appears J Crew is filing bankruptcy this weekend and brooks bros might not be too far behind. What are consultants going to wear when we eventually get back to work??

likefunny

Fashion Q: what kinds of pants do you guys wear day-to-day? I know skinny jeans are considered “out,” but super baggy mom jeans are not flattering on my small frame. I wear leggings when I’m WFH, but I want to look slightly more put-together/fashionable outside my home

like

More Posts

When my non-law friends ask why I don't just quit "Big Law" if I keep complaining about it so much:

Post Photo
likesmart

Johnson & Johnson Hi any job offering in Johnson & Johnson Abbott

International tax manager with 7 years experience all at KPMG. Thinking about switching to industry to see it from a new perspective and do similar work from a different angle. How do you successfully transfer B4 skills/experience to industry (how do you find the right fit?), and how do you continue to learn and build your skills so that you’re still marketable and could boomerang back if it doesn’t work out in a few years? Am I asking too much?

like

Any ladies want to chat? 25M here, in the Northeast but location flexible.

like

Hi All-
Need a suggestion. H1 maxing out in sept 2021.
Got a job offer from small consulting firm (<200 people) and they are ready to file my GC from day1. About to resign in next couple of weeks once I receive my h1 approval.
But Deloitte sent a notification that they are restarting Perm process. Currently with Deloitte - nothing has been filed. They have the JD and all the documents from my side but haven’t filed pwd yet. Stay or move out .?

like

I have two of these - they’re each 4 years old, battle-tested and keeping perfect time. Ronda movement in a US assembled case... very good 800-1k range watch for a wide range of wearability.

Post Photo
likeuplifting

Men any intel on well made white shirts around $100 that aren’t see through? My maker just made their shirts more transparent and lost my business sadly. TIA!

like

Combined outstanding student loans for me and spouse $$70k.
Do you recommend pay down quickly a la Dave Ramsey, pay minimums and invest the rest, hold out hope for student loan forgiveness or something else?

Additional context - own a home in suburbs (2.15% rate, 255k outstanding, and a few 0% loans for couch, computer, Home Depot, 1 child in daycare

like

Morgan Stanley or Schwab? Which brokerage should i choose?

like

Is there a calculator that I can put in all my investments and see how it works out in 50 years? I know each brokerage has their own projection thing, but just wondering if there are any other tools where i could combine everything?

Thankful that we have a wonderful world leader that is helping us find a potential vaccine!

like

Does your company pay for parking (if they don’t have a designated lot)? If no, do you believe they should they pay for it? Thoughts on this?

Has any creative here ever tried to make the leap to leave advertising and be a film maker, photographer, illustrator, etc.?? I’m so tired of ad agencies and how draining the “creative” can be. Happiness is more important than a nice paycheck for me. Any inspiration success stories advice would be so helpful right now...

likefunny

Has anyone successfully switched from a claims management role to the risk side as a risk manager/consultant?

like

Wow. I finally got a standing desk and it is LIFE changing 🫶

like

What are key questions to ask a sitting account team during an interview to better assess how great or terrible their current clients and/or projects are?

likehelpful

What's up with commercials nowadays? The ones I worked on back in the early 2000s were so much more creative. Maybe everyone is running out of ideas?

likefunny

Have been looking for accounting advisory jobs and can’t seem to find any. Are firms hiring again?

like

Hi

We have openings in Accenture Mumbai Customer service roles for voice process

UK shift
Rotational Shifts and off
Immediate joining

If you or someone else is looking out for a job please let me know.

like

Additional Posts in Customer Support

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

like

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

like

Hi fishes, do you get paid by the hour or receive a salary?

like

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

like

How to stop customer service from ruining your day?

like

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

like

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

When you’re applying for customer service jobs, do you customize the resume objective for each?

like

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

like

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

like

How do you prevent the negativity of your job from impacting your personal life?

like

Tell me a feel-good story from work that will restore my faith in humanity.

like

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

like

Are you worried about how quickly AI support is growing?

like

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

like

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

like

Managers, how do you help your customer support team avoid burnout?

like

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

like

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

like

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal