Our new manager berated me three times after a customer left a bad survey. She claims that as a senior, I should use more creative solutions to help customers when we've done something wrong. The whole time she lectured me, I felt stupid. Like someone new who doesn't know what they're doing. I have impressive stats. I'm a mentor. I didn't feel like this was a situation for her to scold me like this at all. Am I right to feel this way?

I'm a cashier. We just got a new manager, and she's making things really hard for us. She starts work at 4:30am and leaves around 2:30pm, but she still expects us to stay until 6pm and work on the weekends! She gives us really long shifts and doesn't give us much time for breaks. And when we ask her about it, she gets mad.

I'm worried that if I speak up, she'll make my life even harder. I don't want to lose my job because of this—do you guys have any advice?

Switching firms and haven’t told it to anyone. Broke the news to a colleague who became a very good friend over the last 3 years at the firm. felt he was not genuinely happy. - sucks.

Do you give the office manager (who does assist you with admin tasks from time to time) a christmas present (aka cash)? I have an admin assistant so that's an obvious yes but I don't know how to handle the office manager or receptionist!

I’m starting to work in the IB division in NYC soon. Was wondering what’s the dress code in the office. Would Business casual be fine?

I’m dealing with a difficult management situation and don’t know what to do, how would you report someone when nobody really cares what’s going on or is automatically going to side with the other person?

Day of remote interviews at a tech co for in-house. 5 YOE. Planning on wearing a suit. Tie or no tie?

Hi, we just launched Diversity and inclusion committee at our work place and one of our many initiatives is to share some reminders /notifications about safety and inclusion in common employee platforms/portals e.g There’s no place or time when discrimination is acceptable. Please feel free to report to HR if you com across any discriminatory behavior. Anyone has any more similar ideas what other topics we can add?

Is it appropriate to give your PL a gift (MD)? It was a promotion year to SM…

Feeling like it's only a matter of time before I have to tell the new marketing dept head that the snazzy jargon just makes him sound like a tryhard and alienates our customer base

My GCD barely says hi to me when passing + doesn’t listen to me in meetings. It’s not a gender thing bc I see him talk to senior ADs all the time. How do I not be THAT junior?

How does one go about resignation in the remote setting?

Should i email my boss then follow up with a call? Or the other way around?

The "confrontation" is really difficult for me lol. I actually like my current boss and she's been helpful and made me feel like she looks out for me too. But the new opportunity is too good to pass up on (huge increase to pay. No concerns on the team since ive worked with those people in the past in a different company)

I found one of my coworker's anonymous Twitter accounts, and it has a ton of red flags involving bigotry, sexism, etc. It's a personal account, so should I mention it to HR or not?

I have a wee crush on one of the partners in my firm and I thought he liked me too, but neither of us did anything about it (which is entirely appropriate). That was all pre-Rona. Now I’m leaving the firm and pursuing another opportunity and staying in the same city. Since he’ll no longer be my boss, is there a way to find out if my feeling was correct? How should I go about this? (Especially given Rona?)

Ways to overcome fear of public speaking? At times I stutter when I introduce myself and am sick of it

Starting a new fully remote role Monday with a leader that has never had their own admin, let alone an exec assistant. Any suggestions for developing the relationship or training them to properly use an exec assistant?

Random question, my boss wants me to become a notary so I can handle notarizing all of the official documents myself. Has anyone else been asked to do this for their employer? Is it ethical?

My direct report is fresh out of college. Tons of talent but is showing to be pretty cocky. They are overconfident about their place in the ecosystem of the office, ask inappropriate questions, CONTD

I am only 4 months into being a surgical coordinator. I love the position itself however I am struggling to adapt into my new work environment. My position puts me in a place where I need to interact with my new coworkers but they are not as welcoming as I expected. There is also another surgical coordinator however I have come to find from other staff that there is a long history of her running other staff away and not fully training other surgical coordinator staff properly. Any suggestions?

Working at a boutique transactiona firm. First year did not receive much guidance and made a few errors, one of which could have been a deal but ended up being fine but overall I worked hard, billed hours above target and showed a willingness to learn. Three main partners in the group. I feel like I may have been written off by the one partner, still get a fair amount of work from another and the third has never really given work but has a rep for doing things alone or using seniors. Contd below

Currently certified in AWS (CCP, SAA, and Security) and GCP (Security Engineer and Cloud Architect).

Any recommendations on Azure certs to pursue?

Anybody with a sailpoint certification here?

Hello all,

I have joined Capgemini on last week they took for development project and now they assigned to admin related projects.
I am not interested in admin related projects.
What can I do ?
And if I quit from cg need to serve notice period?

Please share your best tips/process of building and prioritizing product roadmaps. Any templates or resources will be super helpful too.

is it allowed to bring in outsiders e.g. parents, friends to the office for a visit as allowed in companies like CISCO, VMWARE, ETC. ETC.

I'm new to all this. Is it best to save 10% of my salary all in my company's 401k (with 20% match, increasing by 5% every year)... or saving 5% in 401k and 5% in a Roth IRA?

Any idea if someone had take covesheild vaccine in India . Can they take boaster Moderna shot here

Hey fishes please let me know if Any opening for IOS Dev with 2.5 years of experience in Pune location or WFH

Has anyone changed your project after being selected in Jan. DCA?

Are interview case studies difficult? Is it done live or is it take-home? What should I expect in terms of content/questions, duration, difficulty?

Anyone have consulting experience in Austria? I’m moving to Vienna and trying to get a sense of salary for an experienced SM in management consulting. Any insight? Thanks!

What date does your bonus hit your bank account? State firm and overall division.

Why do they have to destroy anyone that work in M&A? Really missing the coverage lifestyle right about now..

At my org,full of politics and Partiality,still these kind species are there in org,when all the team members are working from home, specially they call one to work when all your colleagues are in wfh.,Dont want to have job gaps so bearing all these shits..Job pressures#work culture is an shit@Fincare small Finance Bank

How you came into the company will define your path. That’s why you’ll never be successful switching departments.

I might come off as naive here. But how is options trading different from setting a limit buy or limit sell. Any beginner article I can read up on options?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

How do you prevent the negativity of your job from impacting your personal life?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

How to stop customer service from ruining your day?

Hey all. I was recently offered my first customer support job but a friend says I’m way too introverted. Will that really be an issue?

Hi fishes, do you get paid by the hour or receive a salary?

Are you worried about how quickly AI support is growing?

Do you ever get overwhelmed by the number of software programs you have to use at work?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Managers, how do you help your customer support team avoid burnout?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Hiring managers, what do you look for as you’re going through resumes?