How do you give yourself encouragement to tackle a difficult customer that you know is waiting for you each week? She flips out all the time, threatens to withhold payments to have issues fixed faster, etc. It makes me so anxious, like no matter what I do or say she is going to critique me.

I have accepted an offer for the role of Director of Data Science & Analytics and I'll be working with old colleagues. I am very excited. I haven't given notice yet because I am waiting for the background check to complete, but my boss just asked me about traveling to a meeting in November. I start at the new job Oct 25. I'm really struggling for how to respond. If I were not leaving it is absolutely a meeting I should be at. I don't want to respond with a lie. Any dvice on how to respond?

Is anyone willing to share tips on avoiding burnout and setting boundaries with their executives? I have six people on my desk and am finding it difficult to stay motivated and continue giving everyone the same level of support.

I have a crush on my counsellor at work. She's much older but still really gracious and beautiful. Should I go for it or is this a bad idea?

Is it ok to fornicate with coworkers?

Did anyone else receive an email saying a coworker invited you to join? I can’t seem to figure out who invited me.

So my VP at my previous company felt bad and refused to speak to me or attend my farewell after my resignation. His reason was that I somehow betrayed his trust as he had promoted me just last year (after keeping the position open for 4 months and letting me take additional work load after the previous SM left!). Does this make any sense? I mean where does this sense of entitlement or ownership over the employees come from? No wonder the company in question is kind of facing a literal exodus!

Advice for attacking the data room and putting together my first sell-side disclosure schedules? (Baby M&A att’y 2 months in). I have an associate mentor who encourages me to flag items I don’t understand and will walk through them with me, but at this point, the only thing I understand is that I don’t even know what I don’t know and what I do know that I don’t know is basically everything.

One of my friend was asked to resign because she got pregnant . They specifically told her that they have strict policies and need complete commitment and you are not fit for the current role owing to your health. They have a king rule from management side and treat their employees as daily wage labor . Very bad HR and management

When you have a client with little to no name recognition, what are your best tips (besides a good pitch/story) for getting on reporters’ radars?

This is twice now in back to back weeks my boss has asked me where the disconnect was in our communications because I didn’t deliver on what “was asked”, even though I know damn well what was asked and what was done were the same thing. I’m not sure if he’s changing the meaning or isn’t communicating what he’s envisioning or what but it’s embarrassing to be called out like that, and to have people think you’re the dumb 23 year old.

Moving in 5-6 months..when do I give notice?
.
Decided to move out of state after this school year for my kids. I have a good job and a good boss. I don’t want to just drop a two weeks notice because relocating my whole family has obviously taken some time to plan. What’s a good way to be very professional and keep my work relationships in a good note.

What do you do when a store manager let's a cashier.walk all over the assistant manager? Dm isn't any help. I'm at my wits end! Store manager sticks up for cashier every single time. I've offered to give that cashier my keys . I'm so done with trying to do right, only to have manager make up excuses.

Do you give the office manager (who does assist you with admin tasks from time to time) a christmas present (aka cash)? I have an admin assistant so that's an obvious yes but I don't know how to handle the office manager or receptionist!

How do you handle rude clinicians in the workplace? I always have an attending talking down to me.

I've been almost 3 years in my previous company and never have I ever tasted any raise from them. I got transferred to different accounts and LOB it was so exhausting and finally when I decided to leave and send my resignation my Supervisor be like "you know you should be thankful of your job" To be honest the job was very stressful and supervisor at some point is somehow toxic but thankful I get to take my leave.

Partners, what are signs/examples that a project’s leadership is prioritizing the clients needs over the team beyond the normal ‘nature of client service’? Is a convo is worth it?

I’m still trying to process seeing an agency exec well known for dismissing and ignoring POC held up as an exemplary diversity champion for women at the 3% Conference.

I met two of my three aides for the first time today and they have been nothing but miserable the entire day. How could I promote a more positive environment without directly calling them out?

What does everyone wear for client meetings in a WFH setting

Just got staffed on a project in London. Any major differences from American business fashion I should be aware of?

currently tossing up between staying at a global company (who is in the process of some positive changes) with an amazing manager who supports my career and flexible working … however comes with the inherit issues that come with a long standing global company

compared with a role at a smaller mga, higher salary (around 30%) more , more visibility career wise and some great employee benefits , management seem to be supportive and low staff turnover

which would you choose here

I work at a Financial Institution and have recently been approached about a Director role with my prior company. It’s a great opportunity but I have 2 young kids (Preschool/Elementary ages) and I don’t want to sacrifice time with them for career advancement. I would love to hear from working moms in senior leadership roles to understand if it’s possible to balance both, or is it best to wait a few more years? Not happy currently and looking to move, but unsure of pursuing lateral vs. a promotion

Hi guys ,
Which is best among CGI and HCL for automation testing role?

Does anyone ever question the possibility of going to law school?

I’m a 23yo female legal assistant working/living in Canada. I am completing my BA in hopes of continuing with law school after. But, I just turned 23 and I’m anxious about my love life and starting a family. I haven’t had a boyfriend since 2019 and I’ve poured my heart and soul into my education & career.

I’ve always wanted to go to law school since age 14. But I also want a husband/kids. I don’t feel like I can have both.

Anyone have a multifamily underwriting model in excel they can share?

Ladies - few girls in finance date guys in finance, even though each one of you are dating material. Top 2 things wrong with guys in finance? Be nice...

Anybody need a new quant? I'm looking for a move.

Anybody have a side gig? E.g. Network marketing on the side?

Yesterday only during their press meet they told that they have honored all the offer letters last quarter...and today itself you can see so many delaying and postponing of joining cases in this group only....there must be something very wrong or messed up.

Where should I go for dinner?

Hello fishes
It’s been a month that HR told me that they’ll release offer, but it seems that approval is still in progress, is it normal?

Any fishes here that came over into MAS from EY-Parthenon - would you recommend the switch?

Are cover letters important if they don’t ask for one? There are so many job postings and applicants I can’t tell if they would be beneficial to show effort or just a waste of time to write with how little time I assume people are looking at applications with the mass hiring going on. If I should be writing one, any advice how to format?

How is the Company Genpact Headstrong Capital Markets in terms of Career Growth,WLB,Job Security and annual hikes?

Is it different from Genpact?

Client: Morgan Stanley
Location: Bengaluru

Anyone interested in purchasing a SXSW Film badge at the early bird special cost of $895?

How do you answer the salary expectations questions? Got out on the spot and just tacked on 10% more than my current but apparently that was more than the recruiter expected

What is the point of adding friends on Peloton? Also why are some profiles private? What is there to hide? Riding during work hours?

Happy to review and refer for Deloitte UK

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

How to stop customer service from ruining your day?

How do you prevent the negativity of your job from impacting your personal life?

Creative ways to respond to customer concerns without sounding scripted?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Hi fishes, do you get paid by the hour or receive a salary?

How have the skills needed for working in customer support changed over the past decade?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Managers, how do you help your customer support team avoid burnout?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

When you’re applying for customer service jobs, do you customize the resume objective for each?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.