We are in a hole with several clients that take way more time with meetings and calls than is necessary. My team feels spread too thin. Any tips on how to tell them that we’re cutting back on their call time without seeming too harsh or telling them that we have other clients that are priorities other than them?

Hi Everyone - I was hoping someone could throw some light on the kind of work trust and safety does. I see a lot of open roles - managers, senior strategists etc. I have a top 20 MBA and about 8 years of big 4 experience in consulting - would this be the right kind of role to get into? Or is it more engineering?

Are there any recommended paid interview prep services that focus on non-technical roles like business operations or GtM strategy & operations? Which ones?

Had my virtual on-site for an S&O L3 role 3.5 weeks ago (NYC, 5 YOE). I haven’t heard back on a decision yet, and was wondering how long it typically takes? I also know that I was one of the very first candidates to interview for this specific role, and there are atleast 2 more people scheduled for onsites. Does the recruiter typically wait for all candidates to finish their onsites before communicating a decision? Or if I haven’t heard back yet, it’s probably a reject?

Serious question- since team matching is taking so long. Is it worth taking another offer for now and switch to Google few months down the line? Not the most ethical I know, but I can’t keep on waiting… and I can’t stand another second of staying in my current job

I am a machine learning developer with 4 years experience. I have 2 offers with almost same package, one PepsiCo and other Genpact. Which offer is better in terms of growth-learning and work-life balance ?

Has any one worked as analyst at P&G before, just was wondering how is the work load?

Anyone working for Indian clients in nagarro. How is the work pressure in such projects. @nagarro

I’m new to the cybersecurity industry, professionally speaking (I did/do a lot for family and close friends). I’ve completed a boot camp, which I regret doing. I have certifications for companies such as Qualys and ISC2, but no CompTIA security+ yet. I tailor my resume to position descriptions. It’s been a month or so, without any offers. What would you suggest that I do to get my first entry level position?

hi fishes

I had applied for the role of business analyst and have cleared one on-line assessment WHT could be the next stages any idea

Does anyone who works on a DOD project with a clearance know if you can request a phone?

What agencies do you think are the most supportive of women and families? i.e parental leave, work hours, etc

I just got into reading books, any suggestions to start with? Which could help to increase media/marketing knowledge.

Is Phenomenon really still that awful? Shocked by the reviews.

Do you think it’s a better look on your resume to get a promotion at the company you are currently at, or move to a new company with a higher title? Does it matter?

At work do you ever describe who you’re dating without using gender specific pronouns just to avoid finding out if a co-worker is going to act weird about it? Lol

Honest question here-hw do I work better with Indians who come over frm India(on-site) to client?My patience with them is at an all time low since they jst dnt gt the methodology & hate owning anythng

Hi all,

Can I use my vacation leaves to reduce my notice period?

Thanks in advance!

Chicago 🐟here in the process of moving to LA.

Holy cow how do you guys live? Everywhere is so expensive but there are so many homes on the market.

Do you guys plan on living in LA for the long term? Any tips on navigating the neighborhoods and where I good starter location would be?


(For reference, new jobs office would be in Santa Monica)

What would be a good place to relocate for a month while wfh goes on? Need some space from family and don’t want to be in the area. For reference, 24F

Tell me a feel-good story from work that will restore my faith in humanity.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hiring managers, what do you look for as you’re going through resumes?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Will the customer support future be led by chatbots or will we still be necessary? lol

Hi fishes, do you get paid by the hour or receive a salary?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Any suggestions for how to find a fully remote customer support job?

How to stop customer service from ruining your day?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Managers, how do you help your customer support team avoid burnout?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

What are your tips for publicly responding to negative reviews?

Do you ever get overwhelmed by the number of software programs you have to use at work?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Your most positive customer interaction?