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What is bench policy of mphasis?
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Can ex-TCSer join back TCS??
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Try to be kind to yourself. Everyone hits a wall now and then. I would listen to what your manager has to say and do the best you can. I would ask your boss about other available positions, as well. You're right - it could go badly, or if you have a good boss, they could help set you up to succeed! Here's hoping for the latter.
Thanks for that encouragement. My boss is generally supportive but also very numbers-driven, so that's the part that has me the most worried. It gets noticed if your stats are down, so I know that I'm not flying under the radar. I am just really struggling in this position now.
This is called burnout, and it happens to everyone at some point. Taking 3 minutes to take a breath is not call avoidance. I've gotten good at knowing when to ask a caller if I could put them on hold to look something up if I needed a moment to breathe.
Any chance you may turn that conversation in your favor? Maybe change tracks away from direct customer interaction to training/mentorship, so stay in that line of jobs, but put your accumulated knowledge to use for the company in another way?
This is me exactly. I work from home, I make great money for a CC, and I have great benefits. But for the last year, it feels like I'm trying to sabotage myself. They decided to go easy on us the last year and not pay attention to "Not Ready", and so I'm finding myself on it 4-5 minutes between every call. I know it's going to catch up to me soon. I've never struggled with being able to actually do the work like this. I've tried Kratom, Energy Drinks, high-dosage caffeine pills, and moving my workstation but nothing is helping me shake the burnout. Not even vacation time. Unfortunately no solutions here, just commiserating.
It’s really helpful to see that we’re not alone. I WFH as well, so I think I miss out on the commiserating going on in the office. Hopefully, we find the balance soon, thank you for posting!
HMM. I’m forever wondering if I have ADHD. The last job/career I thrived in was one where my daily responsibilities were putting out fires and analysis of solutions. Doing the same task over and over and over is soul-crushing in a way I did not expect.
Just realize, we all have been there. I worked for years as a call center rep, QA, and marketing. What you do is not easy. Your management should hopefully appreciate your dedication and consistency and allow you access to the resources you need to work on feeling like yourself again. They should provide the employee assistance number and I would look into scheduling counseling or anything else you might need. You might also want to schedule a meeting with HR to discuss additional resources. I am sorry you’re going through this but realize we get PTO because it is important to take it to get away.
Depending on your workplace, you could speak to them about this. I say to do this only if your workplace culture is open and supportive. I'd be honest with my boss. Have a meeting and let them know that you've been struggling lately, but you love the job and want to perform to the best of your abilities. I'd list all the techniques you've tried, but they don't seem to be helping. You could say you've looked into it and it looks like it might be burnout, and do they have any tips, tricks, or recommendations for the next steps? Most people can typically sympathize with someone in your position. They've probably been there themselves. Also if you acknowledge it now, they'll allow a little leniency if your KPIs are slipping. Good luck OP!
I'm sorry you're going through this. As a supervisor, I advise that you take a break and see how you feel. I advocate hard for my people to take care of their mental health, and I'm going to do the same for you. Take a break or maybe see if you're able to work from home if your call center allows for it. Maybe arrange to do a 4-day week for a while and see if that helps if you have a PTO. Or if you feel able, talk to your manager or supervisor. They may be able to work with you and maybe understanding that you're burning out will save your job.