How do you personalize your customer experience in tech support? I'm trying to think of new creative ideas!

Has anyone made the transition from sustainability consulting to working in industry? Curious to hear how it went and what role you are. It seems like most corporate sustainability positions are at director or VP level and I’m wondering if that’ll change soon to bring in manager level or below

I was doing some googling and I saw that PWC offers MBA hires 45k in comparison to MBBs at 70k +. Is this a bad joke? I can't imagine that PWC's target for MBA hires is widely different from MBB. In the US, the pay gap isn't that wide. Any reason behind this madness?

Currently working as product owner with a tier 2 Product organisation with a CTC of 33 lpa and company is quite stable and old. Just got an offer of 48 from a series B funded startup in AI, is worth taking risk ? My yoe is 10 years in Product management.

Went back home to renew my visa. The interview was good, but been waiting for more than 5 biz days for my passport. Who should I contact this time? Should I be worry that it got lost?

That Carlos Matos Bitconnect video still makes me laugh.. hope everyone stayed away from anything that tried to combine crypto and lending.

Is the only way to find out your case tracking number through the physical receipt notice?

Solo trip to Puerto Rico. Any recs? Thanks fam.

If I get fired while on OPT without getting my H1-B stamped, is it useless or can it be used in future for some other job?

Is Ukrainian Village a safe area to live? I’m looking at a place near Western Avenue and have received mixed reviews.

Had my virtual on-site for an S&O L3 role 3.5 weeks ago (NYC, 5 YOE). I haven’t heard back on a decision yet, and was wondering how long it typically takes? I also know that I was one of the very first candidates to interview for this specific role, and there are atleast 2 more people scheduled for onsites. Does the recruiter typically wait for all candidates to finish their onsites before communicating a decision? Or if I haven’t heard back yet, it’s probably a reject?

Hi all, I got two offers from HCL and Capgemini. Better compensation in capgemini. Need your suggestion which company to choose based on job security, WLb and career growth.
Experience: 3 years 8 months
Technology: PLM, Teamcenter

What is the approximate package offered in a product based company to "Software Engineering Manager" with 15 years of total experience ?

Looking to leave my current role but scared of financial outlook, graduated August 2022 and have 2 YOE of formal experience in tech under my belt with startups and large companies. Currently making $70k base- is that realistic anywhere else other than startups/tech for a marketing or sales position?

Wanting to pivot into medical device or med sales.

Looking for salary range for X-ray techs with 15 years experience or more.

Question on UK visa-
My partner will be traveling often to London, once a month for an year starting September. He is getting his visa through work (10 years, multiple entry, 6 months max stay, cost some $1000).

I have applied for standard tourist visa in the past and they are usually short term. It could be max 6 months, but they see your itinerary and allocate you few months around the itinerary

Is there a way to get 6 months multiple entry visa, if I were to join him once in a while.

Performance review is this week & boss already primed me (trice) abt a time mgmt/prioritization improve plan. I can’t begin to express (but attempt to in comment👇) how wildly out of context this fbk comes considering this flaming 💩 dumpster 🔥 of a workplace situation. Advice: - How do I get through BS mtg w/out hitting mgr w/a R/antiwork-style ✌🏻🖕🏻”bye Felicia”?! Ps. I’m an f’ing adult & welcome fdbk when it’s even mildly in touch w reality.

Hi fishes - Can you let me know product based companies in Mumbai that hire SAP consultants.
YOE - 6.5 yrs
Tech stack - Abap on Hana
Thank you

Fashion Q: what kinds of pants do you guys wear day-to-day? I know skinny jeans are considered “out,” but super baggy mom jeans are not flattering on my small frame. I wear leggings when I’m WFH, but I want to look slightly more put-together/fashionable outside my home

Yesterday I made a blanket fort with my husband and we watched a movie and ate ice cream. Yes, it was awesome.

Hey all. I was recently offered my first customer support job but a friend says I’m way too introverted. Will that really be an issue?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When you’re applying for customer service jobs, do you customize the resume objective for each?

Are you worried about how quickly AI support is growing?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Will the customer support future be led by chatbots or will we still be necessary? lol

Tell me a feel-good story from work that will restore my faith in humanity.

What are your tips for publicly responding to negative reviews?

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

How to stop customer service from ruining your day?

Creative ways to respond to customer concerns without sounding scripted?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Do you find that most customers you deal with are polite? I've noticed a lot of them don't even say "thank you" after I have fixed their problem... it's disheartening

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!