I'm writing an article on what it's like to work in customer support. I would love to get opinions from people with experience in this field. Do you think customer support is a good career? Talk about the pros and cons of working in consumer services.

Anyone from Amazon or Google with a non-tech background? Looking to learn for post MBA opportunities in Toronto.

I got into Management a year ago and now I miss developing. How do software engineers turned managers feel about their switch over to people management?

Hi Fishes,

I am currently having an experience of 3 years. I want to get into Data Science field. Have been preparing with the concepts mostly through self study. Will I get a job without any experience in Data Science field

Need advice for: LEK LSS vs biotech VC. Finishing my PhD this year + have interned in VCs. Anyone been in both or trying to transition between these options?

5 years of experience, Digital Media Supervisor is the next title for me Associate Media Director?

Compared to FRM, CFA is tough because it requires an enormous commitment to complete all three levels

COO’s & previous SR. account executives…

I made it to regional manager for a franchise by age 22. Ran a successful financial practice & sold by the age of 33. Took 2 years off and built a health & wellness coaching platform for my wife (medical provider). Then, the last 2.5 yrs, have been a top producer in Saas sales as a senior account executive. I’ve been told I would make a great COO someday and I’m ready to take the next step into leadership. Who/what should I be targeting next?

Hi Fishes,

I am thinking to diverting my career towards freelancing in accounting.
For that I have to resign from my current job in Pwc. I am thinking of starting a job as accountant and work as a freelancer as part-time.

Any thoughts or advice?

Can anyone let me know how easy it is to apply to a consulting firm in Dubai directly coming from London? I am currently working at a T2 strategy firm in London and my partner and I want to relocate in ~1.5 years. My firm does not have an office in Dubai whilst my partners firm does. Is it possible to apply straight (rather than moving laterally in London, waiting a few years then transferring?) interested in MBB views too. (I would have roughly 2.5 YOE by then)

Can anyone suggest whether leaving Deloitte USI for IBM a good discuss overall?

Does anyone know if it's possible to move from tech sales to strategy planning? I am a young professional and mostly have background in sales and account management but I do have an econmics and finance degree which could be helpful to move into more technical roles like strategy and operations.

Joining a group that specializes in incident response. Any recommendations on things I can do this summer to prepare on fundamentals/certs?

Any book recommendations for someone who worries way too much about work? Have already read The Subtle Art...looking for other good ones? Specific to consulting would be awesome!

I have received an offer from Mphasis but client is DXC ...is it a good option to consider. Are there chances to get development. Stack - .net angular

Hi guys,
Just wanted to know from your experiences. Which one is better in respect of career growth. Production support role or developer role. Bit confused. I have experience in both.but my manager is wanting me to work in production support.

Anyone considering outside opportunities due to the hiring freeze affecting promotions and growth?

Data analytics or fullstack developer?
If I want to switch from non IT.

Would you take a freelance gig that would be a promotion (with potential to join full time) with a smaller company whose values you really agree with, OR a full-time offer for a lateral move with a larger company with teammates you know and trust? Of course factoring in all the nuances of covid. TIA!

What is hierarchy level in PWC AC for manager . I heard within Manager grade there are 3 level ?? Which is highest level .

Have a spider mite infestation on a lemon tree I brought indoors for the winter. Anyone have any ideas for how to kill them? I looked online and have tried neem oil, but it doesn’t seem to be working too well. Help!

Does anyone have openings for a Salesforce Admin/Developer position with 3.5+ YOE.

Current CTC: 8 LPA.
Expected CTC: 14-15 LPA.
Notice period: 90 Days.

Please do contact me for more further details.

Anybody have thoughts on Troutman Pepper’s Consumer Financial Services practice group? SoCal particularly.

How do you manage NOT getting overwhelmed with multiple workstreams due in a short time period? I’m a first-year who’s being told to make edits to several ongoing docs TODAY in advance of next week’s signing (fine) and have communicated capacity to ALL deal teams… but literally they keep adding work, and telling me basically “Understood - need this asap, will only take five mins to do.” (HA) It’s getting to a point where I’m making sloppy mistakes because they want things like yesterday.

Is it ever worth it to take a pay cut for an opportunity? Or should you always stick to your guns?

IT Audit staff position available in Denver. DM me if interested

My job is looking for a technical service manager that would primarily Interface with Skin care customer on a technical level. Based in NJ on site. Experience in the cosmetics industry is a plus. Message me if interested so I may refer you

Guys.... I need some help
I returned back from Germany this year and now my current fixed CTC in India is 25 LPA and my in hand salary after deduction was 1.4 LPM, I was not sure what to opt in the Tax regime and selected new tax regime. Can someone shed some light how can I increase my in hand salary and reduce the tax. Also can I change my tax regime while filing Tax returns?

Is it normal to have 60k deductions(Tax and PF) for 2 Lakh salary per month?

Current CTC at Accenture 21.8
Capegemini offer 29lakh per Annum
HCL offer : 31.5 lakh per Annum
EOY : 10.4
CL : 8
Which one should I Join? Or should try getting retained

Is there a potential hiring freeze at DoorDash?

How to get an interview with Kroll? I'm currently a third year audit manager with Deloitte and Kroll's consulting practice sounds interesting. Does anyone know how to go about getting an interview? Should I just apply on the website?

Which demat accounts can a Citi employee hold ?
Is only Kotak securities allowed ? Are there any exceptions ?

Would be nice if the Government legalized marijuana (including for Feds) during this lockdown. Allegedly it is quite effective at making boring things interesting.

How does the referral system work? Should I apply from the website and then ask for a referral or is there a chance to ask for an employee to refer internally? Would the latter option be considered ahead of the first option?

How much do you actually work per day. For me it is an avg of 3-4 hours

Okay, so I have pretty bad cystic acne, clogged pores and enlarged pores. I’ve been using curology and a mild dermatologist recommended soap. I have seen some improvement, however I was curious if anyone was struggling with it and has tried the “Flo Vitamin gummy’s “ on top of my fertility struggle this really has kinda killed my confidence. I know it’s not specifically fertility related but Was hoping to get some feedback on similar situations

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Creative ways to respond to customer concerns without sounding scripted?

How to stop customer service from ruining your day?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Any suggestions for how to find a fully remote customer support job?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Tell me a feel-good story from work that will restore my faith in humanity.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hiring managers, what do you look for as you’re going through resumes?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Will the customer support future be led by chatbots or will we still be necessary? lol

Hi fishes, do you get paid by the hour or receive a salary?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Managers, how do you help your customer support team avoid burnout?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

What are your tips for publicly responding to negative reviews?