What's the difference between a Customer Success Manager and a Client/Customer Onboarding Specialist plus the day-to-day workload? Is one better than the other? Stress levels of each? Can someone please clarify? Thanks!

Epam systems or Impetus technologies?
Data engineeer with 8 yrs of exp. Ctc is same with both, 32lpa fixed and 2lpa JB.
Wlb, growth opportunities and long term settlement wise !?

Please advice.

Working remotely for a tech co and still can't get over how much more time I get to spend with my kids. To be honest, this alone is worth so much more than money can buy. For those who plan well, I really think exiting can be worth it if family is a priority. It's really helped my marriage also, I'm a lot kinder to my wife with way less stress.

Just want to cry out here.🙃

I'm not good at my tech stack. I've somehow managed to perform all my tasks without any escalation/blunders but that also by some help/googling.
I also managed to switch from an Indian mnc to a reputed company and now also somehow cleared a FAANG interview,but i know I'm not much knowledgeable in my tech .

I often fail at some interviews badly.
Not sure till when I'll be able to carry forward by this and the hard wlb at FAANG companies is giving me a fear.

Do you gotta work on last working week ay ey gds? Just wondering.

I feel burnt out by how ruthless the tech industry in US is, but I also know I’m making much more money than people outside of tech or consulting.

How do you adjust your WLB?
I’m so burnt out that I wish I could yell at people who were not kind or supportive to me, but those people often unfortunately were in position of power.
I don’t like unkindness, but my anger is just very bottled up…
What can I do to stay level-headed even when the other side is disrespectful?

Recently received an offer from Ogletree to do only class action work. It'll be a big change for me, I'll be starting as a fourth year. Double my current salary, etc.

What will this be like? It's more of a niche, but lucrative, part of their practice, right? Will I really get good WLB like they claim? I have a nice 40 hour a week job right now, no billables.

Hi All, does anyone have information on Markel client in Synechron. How is WLB in the project.

Just how bad would it be to quit without a two week notice? I’ve been bait & switched into a horrible role, overworked to the point of having medical problems, and no amount of diplomatic talks with my manager has improved the day to day. My mental health and my personal relationships have been on a steady decline.

I don’t have another job lined up yet. But I’m danger close to quitting and taking my chances with freelance. Could it be worth it?

Hi Everyone! I’ll be interviewing with KPMG as an S1 in tax for their NYC and Stamford offices. Can anyone tell me about busy season hours and general culture? Thank you very much!

I have offers from different organization, Could you please help me to decide which one would be great choice.
All are for Bigdata profile with almost same package.

Yoe- 9, Big data Exp-3
Iris
Saama technology Pune
Epam Systems - Shell Market project
HCL - Deutsch Bank project
Impetus

Deciding factor- Job security, WLB, yearly hike and scope of learning.

Lit associates at Goodwin how’s WLB in terms of expectations to work weekends and into evenings/late nights. How’s culture generally? Do people go on vacations and is time off respected?

Hi all, I am new to cognizant with 3 yoe. Got selected in Verizon account. If anyone knows about this account can u pls comment how the work life balance will be? and the pressure in the project and working Timings

George, Albon, Norris on podium this week!

Anyone ever make the jump from Audit to M&A? If so, how’d it go?

Any recs for insightful and well written books on entrepreneurship? Friend is trying to launch his own startup so I’m thinking of sending him a relevant book as part of a thank you gift

If anyone wants referal to Capgemini DM me.

Physician planning to go the industry route. Prefer early therapy development role (rather than liaison, safety, or business - for now)

For those who recruit:
-What do successful candidates have in common?
-What are fixable pitfalls for MDs transitioning to pharma?

For those who have done it:
-Are there any books or resources on this you found helpful?
-Mistakes you made that can be avoided?

How do you deal with people who throw you under the bus because they’re the ones who are incompetent?

How feasible to change role at Visa inc

Looking for a female to share a 2bhk in Indira nagar. Found the place today.. Reply asap.

The pandemic has brought misery for a few sales organizations and unforeseen opportunities for a few others. How many folks out here crushed Q2? If so by what % did you exceed your quarterly quota? Did someone have their best quarter till date? Let’s celebrate some accomplishments!

Is there anyone who works currently or has worked for Travelers Insurance in Hartford CT? Looking for an idea on compensation, benefits and your opinion on the company. I’m interviewing for the Operations Manager role

Just wanted to brag a little. This may not be much for some but I’m super excited. I graduated with a B.A in chemistry July 2022 and I start my job this Monday with a salary of 60K! This is the most money I’ve ever made 😱😱. Really proud of myself even though I know some people would rather make more. I’m hoping to hit 100K within 3-4 years. Don’t give up recent grads!!

I have an interview coming up for BCG but due to some personal reasons might need to push it a few weeks. What’s the likelihood the firm will be OK with pushing / is it even worth asking?

Why do recruiters seen zone your messages on Linkedin after you ask them for an opportunity to work in their company?

Kis baat ka attitude hain bhai itna ? And it happens mostly in India.

Just say NO, Sorry your skills are not a match, don't ignore. You were also candidates once.

Worse they say We'll check or get back to you. But never come back. Luckily I got selected into a tier-1 company and their Recruiter ignored me once 😂. I am gonna personally meet that recruiter on Day1.

Currently certified in AWS (CCP, SAA, and Security) and GCP (Security Engineer and Cloud Architect).

Any recommendations on Azure certs to pursue?

I'm going to be teaching my first class when I finish school in January and I'm nervous. Any advice for my first day at school? Or what you wish you knew on your first day? It's my first real teaching job (1st grade) and I really want to do well.

What is the target utilization for a Senior 2? Or number of chargeable hours goal? Is this ever hard to meet?

Insight on Venable?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

How to stop customer service from ruining your day?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

How do you prevent the negativity of your job from impacting your personal life?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Any suggestions for how to find a fully remote customer support job?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

When you’re applying for customer service jobs, do you customize the resume objective for each?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Managers, how do you help your customer support team avoid burnout?

Are you worried about how quickly AI support is growing?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Hi fishes, do you get paid by the hour or receive a salary?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Creative ways to respond to customer concerns without sounding scripted?