What has made you a better rep? For me, my own problems working with customer support have made me a better agent.

A little over 2 years agency producing, with over 5 years experience shooting and editing (which I oftentimes am asked to use here)... I make 45k in NYC. I feel I should be making more. Thoughts?

New to gds. is today salary day? Or tomorrow?

Hi Guys ,
I had my capgemini hr round cleared on 7th October , and on 8th October , she said she has sent mail for business approval ?
Job grade B2
YOE - 4.1
CTC offered - 14 Lac ( fixed )
Current CTC - 5 6 LAC
Skill - AWS Cloud + Python + Devops

My question is how many days does it takes to release offer letter ?
Is the salary offered good or should I try for more negotiation ?

Note :- LWD in my current company is 1ST Nov

What do I say and resign to get released early? Cant wait for 3 months notice period to get over.

How many times do you think about quitting per day?

Could we get reimburse for taking the ITIL exam ?

Is it wise to stay at present company who has started I-140 application vs jump on to other big tech company for higher pay ?

Recently hearing news about Wipro resciding many offers.
I have my joining on 1st August. Can anyone suggest, what can be done in these types of cases or has anyone's offer got rescinded ??

Wipro

Bonus for EY S&O?

For any Alvarez and Marsal fish, how has your work life balance been? Very interested in hearing from those in their healthcare industry group, but anyone is welcome to respond.

About to start a side hustle writing smut for Amazon, who's got some story prompts for me?

UK market is open only for niche skillsets ( Data engineer + analytics). Firms aren't interested in sponsoring rest all skill sets, as they can be filled internally. They have limited quota every year, and are very choosy when it comes to allocation. Preference is first given to EU nationals and then Asians during shortlist stage.

Referral works, but the person who is referring you should have enough clout in the organization to present your profile!

Hi All,
Can any one share the leave policies of Accenture

Can someone suggest me which one is better.
Senior Associate in Cognizant or Senior software Engineer in TSYS.

Both are providing almost same CTC.

🐠- My parents have been trying to get B-1 visa appointment for few months to visit me to extend support during/after child birth. They originally were able to schedul for Oct but it was recently canceled by the counslate. The current earliest date is in March. Any suggestions on options to expedite appointment scheduling?

How have the skills needed for working in customer support changed over the past decade?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Creative ways to respond to customer concerns without sounding scripted?

Will the customer support future be led by chatbots or will we still be necessary? lol

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

How do you prevent the negativity of your job from impacting your personal life?

Any suggestions for how to find a fully remote customer support job?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Tell me a feel-good story from work that will restore my faith in humanity.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Hi fishes, do you get paid by the hour or receive a salary?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

How to stop customer service from ruining your day?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Managers, how do you help your customer support team avoid burnout?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.