A coworker told me this from their McDonald’s days during COVID.
Washrooms were closed to the public. A guy comes in, buys a drink, then asks to use it. They explain the policy, can’t allow it. He gets upset and just goes right there on the floor.
They had to shut everything down, deal with the chaos all because of a rule they didn’t even make.

Front-line workers really take the hit for policies like this. Ever been stuck enforcing a rule you didn’t agree with?

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In fairness, they had to close down and deal with the chaos because someone became utterly irrational. You can't blame the rule for someone who could lose their marbles over something like that. There are lots of rules we may not agree with. But society operates with rules, that's just reality.

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God I do not miss COVID. My manager expected us to enforce the mask rule. I didn't have a problem with the rule, but I was NOT going to be the one policing it. Saw way too many videos of employees getting screamed at and assaulted on social media to want any part of it.

Did he urinate towards the wall?

Yeah that’s one of the hardest parts of front line work. You end up being the face of decisions you didn’t make and taking the reaction for it. It can feel unfair, but it happens way more often than people realize.

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