Anyone transitioned from tech support (or related field) into sales? I know my communication skills are on point but don't have any formal sales training yet.

likehelpfulfunny
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Check why you want to leave technical, and don’t assume that the grass is greener on the other side. Because you have to deal with a different kind of pressure which is targets! You will be pressured by the management to get your target. You also have to lie sometimes to make the sale. Also you have to spend a lot of time socializing with your customers instead of focusing on the technical side of things. Think about all these points before you make a move. I made the move from technical to sales myself and those are the thoughts i can share with you. Ultimately what i found that i like is something between the two: System engineer or presales. Cheers

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Sales is learned on the job haha. You’ll be ok especially if you have good communication skills, are adaptable and make it an effort to keep learning/trying new things.

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Are you staying with your company? The easiest transition is to stay with a product you know. Then, if you want, take the sales skills you learned and make more money elsewhere

Does your company have Sales Engineers who do Discovery calls, Demos, POCs, respond to RFPs, etc.?

This is a really good idea

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You have the most applicable skill. Being able to communicate well is the most important skill in sales. Are you planning to apply externally?

My inside rep came from post sales support. He does not wow anyone with his salesmanship, but he knows the technology inside and out, can speak well to how apply the solution, and just keeps his head down & grinds. He’s been in the role close to ten years now. So yes

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