Does anyone have suggestions/resources for training a team member on responding in an emotionally intelligent way to customer complaints? After seeing some of her exchanges with customers, it's become clear that she needs more training/tools for responding to complaints. Also, in a recent customer survey, she scored lowest for "helpful in solving problems." I can see that the issues that come to her are technically solved, but the customers feel that she doesn't care enough.

Thoughts, opinions?

I started a new job last monday; this is my first corporate job after college. My senior manager ( my manager’s manager) scheduled a 1:1 with me on Friday and she expects me to have questions.
What should ask? I'm already being trained by my peers, so I don't really understand the dynamic.

For those who have onboarded remotely, have you found it difficult to connect with and embody your new company’s culture? Culture is important to me and a big part of it was being with your coworkers and having meaningless chit chat

I have two roommates, one of whom got furloughed and one of whom got permanently laid off. I know money is tight for them already. As soon as they told me about their work situations, I told them...

Day of remote interviews at a tech co for in-house. 5 YOE. Planning on wearing a suit. Tie or no tie?

Hello friends. Need your advice. I have an Indian director on my team who is great in every way but he constantly skips his articles in spoken English. When he writes they are there. For example…

At what point do you walk away when bosses or team values do not align with your personal values? Boss told me I’m too soft and I should be prepared to burn bridges if it’s a good outcome for company.

How do you work with a fellow coworker after they have said a horrible racist word that was very offensive to you? I'm finding it very difficult to forgive and move on.

I am the only immigrant with an accent in my office and it’s almost a daily thing now that my bosses/coworkers would explain terms to me that I already know. I’d often freeze when they do that because my first reaction is always confused. How do you talk about it with them after the fact especially when it seems like it’s not a big deal to them?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Why ask me to take the lead on something I was never apart of to begin with? Annoying asf

What can a junior associate do about a mid-level that constantly asks questions about things they were cc’d on, sends dozens of piecemeal emails and is generally just super high strung and needs everything right away?? No other mid-levels I’ve worked with act this way and this individual I’m working with is driving me insane and I’ve spent countless hours attaching emails and saying “as explained in the attached email…”

If you're a vegan, do crossfit, and own bitcoin... which one of these things do you mention first when you introduce yourself to someone?

The counsellor who I was assigned is my SM. But now SM is asking to change counsellor to my manager suddenly before appraisal. They are saying HR mistakenly assigned SM as counsellor while joining.This is common? I just want to resign frm gds

Team is already talking about eating hours. My utilization is down cause I was in unassigned for a month in Dec/Jan. What's worse pissing off the partner or having a low utilization? -staff 1

Do you drink at holiday parties? This is the first company I've worked for that does a real holiday party and I'm kind of anxious about letting my guard down around my co-workers like that...

Question for folks in here who work at a company with unlimited PTO/vacation - how do you manage this from being abused by employees?

Happy Halloween! Who says Financial Professionals are not creative? Share what you dressed up as for work today?

Honest question here-hw do I work better with Indians who come over frm India(on-site) to client?My patience with them is at an all time low since they jst dnt gt the methodology & hate owning anythng

How do you deal with references as a freelancer? Most of my past gigs - I had managers on paper but it was a formality as I led my own work so don't feel comfortable asking them to be a reference.

What are some creative ways that I can reward my team? They've been working really hard lately and I want to show my appreciation

I interviewed at KPMG on 11/14 and got a verbal offer the next day but since then waiting to hear from them. Been following up continuously but the partners are not replying it seems. In the meanwhile i have an offer from BT offering 90k for 4 yrs of experience which seems to be fair. I am just unsure whether to accept the offer as I was waiting for kpmg reply as I want B4 on my resume which apparently is a big deal. Is BT also good on resume for future employers ??

Anyone got a six figure base as an AE? Hunting around for companies with 6-fig base and similar commission. Seems to be mostly field / enterprise pay.

Hey folks, I’m about a year into my new SE career and looking to continue to invest in professional skills. I’ve obviously been thrown into the fire learning the sales side of things, but what areas (technical skills, certs, books, etc.) you all would recommend I look to invest in? I’ve been looking at some beginner coding boot camps and scrum product owner certs, but interested in what you all have done to further advance your career

On an average I see people being promoted to data scientist from senior data analyst in 1 year
Is this the correct trend? Tiger Analytics

I am getting an offer from TD Canada for quality engineer lead. Just want to know the expected base salary?

What are your thoughts about wearing chinos to work?

Pretty sure the answer is self explanatory but first year with real status. Does Marriott status reset Jan 1? For instance if I need 10 nights for Platnium am I SOL if I stay 9 nights by Dec 31?

Can we start a thread for all the acronyms? Y’all lose me with all the lingo 😂

How much did you all pay for the 20 week ultrasound out of pocket? My 12 week ultrasound cost me $600 so I am guessing the 20 week one would be even more expensive. I have the high deductible plan from United healthcare.

We are expecting our first (also the first grandkid for both sides of the family) and our parents have done so much for us- is there a way to make them feel loved? A special grandparents gift?

Can I simply upgrade from Amex Blue Cash Preferred to Amex gold? Or would both just be open at the same time since one is technically a charge card?

Ladies, did you put on make up before your delivery for photo purposes?

Be honest, do you see yourself staying in the game to make partner?

Would you suggest someone pursuing an MBA if they want to get a role in HR or Project Management? And for those that want to pursue product management... are there still a decent amount of numbers similar to accounting? Thanks

Need referral at CGI. I have the job id with me