Does it ever annoy anyone that an executive on the client side would go through a junior staff member directly instead of coming directly to me as the person leading the team?

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Not surprising though… it’s probably the path of least resistance. Just be sure to coach team members on not agreeing to anything with the client without engaging you first.

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Absolutely not

The same way the right person to lead anything is whomever is closest to having done the work so to wherever the client is happiest and best integrated becomes their belly button.

The hierarchy thing is a completely artificial construct and it must not get in the way of either the work nor the client relationships

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