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Yep. I think (unless very egregious) the first thing is to understand that (1) we’ve never been through a pandemic (unless you lived in 1918), and that we are all adjusting to this new work environment. (2) people are going through a lot of stress and they are going to make mistakes. However, we can still encourage our people to: 1) use professional decorum - conduct yourself just as if you were in an in-person meeting. 2) use neutral background - encourage people to use neutral backgrounds that are clean and tidy. No beds in the background, no dirty laundry or toilets in the background, no mess or things that can distract against your engagement on the zoom call. 3) proper lighting and facial scale - encourage proper lighting, natural light is best. Also encourage the individual to have their torso and face take up about 85% of the screen real estate, avoiding the screen to be taken up by a majority of the bedroom, kitchen or office space.etc. 4) monitor mute - cmon, we are 4 months in. pay extra attention that we are muted when not speaking. Street noises, birds, dogs, kids (certainly understandable), but let’s try and Munoz’s these distractions for the benefit of ourselves and our team members. 5) too many distractions? - don’t accept the meeting? Suggest a new time, trying and align everyone to a time that works for all. 6) be understanding and empathetic. This has been a tough adjustment for folks. Let’s use what we’ve learned so far and implement tips/suggestions/Recommendations - and manage our people to that. Just my thoughts. Would love to hear other people’s Zoom tips.
We use Teams, which has several backgrounds that just look like empty rooms. On Zoom, you can upload your own, so someone could upload a pic of an empty room or just a plain white square. In terms of being unprofessional, I think being slightly pixelated is the least of our concerns 😂
At a previous company, when video chat was very new, a board member left the camera on and walked through the room in just his boxers. Our US President yelled at him to go put some clothes on and there were a lot of giggles. I've never forgotten that, and when we started meeting remotely at my current position, I published the do's and don'ts of video meetings.
We do our interviews and onboarding thru MS Teams. We have a little virtual tips etiquette sheet we email, along with instructions how to log in when we send a confirmation. It is colorful and eye catching. I find, I think people do pay attention to that.
Yes, however, we addressed expectations early on and did training for the entire organization on the following topics during our first 2 weeks of remote work. - Expectations during calls - use of equipment - Time Management - Communication at work and home - Physical & Mental Fitness techniques and best practices. - staying connected to avoid social isolation - Financial Wellness tips and 1-1 with advisors Hope this helps.