Hello. Looking for customer support roles too, chat assistant and call center that hire worldwide. I am from Uganda and I have 3 years of experience in related roles.

Uganda is a top English speaking country in Africa and our accent is very neutral. We also have a time zone advantage that can allow for work to continue even when you're asleep.

I am a really warm person and I feel like working in customer service is my calling. Please share any links or recommend places I could look into. TIA

Looking for a Jr.-Mid level AD/design partner based in NYC to work on a few freelance gigs I may have in the chute. Not a full time gig but some stuff we can jam on a couple nights after our day gig

Maybe stupid question....With global slowdown, does JPMC fire any new hires?

What is salary range of lead associate in EYGds?

26 y/o and a total investment newbie.

I have $100k from an annuity invested with Schwab and managed by a brokerage firm. My parents set me all up with this when I got access to the funds at age 21. So I’m not sure of the complete breakdown other than the fact that it’s diversified according to my tolerance for risk

Now, I also have $25k liquid cash I’d like to do something with. Should I just add it to the existing portfolio, or create a separate, self-managed account?

When I was hired, I don't recall being informed about my salary being tied to my location. My employment contract also only makes one mention of location, and says "home office" and my state. I was recently told by HR though that if I move, my comp. will be lower. Is this legal? Should I consult a labor lawyer?

In my mind, I don't recall being told this and it's not clear from my employment contract, so I feel like they're breaking our agreement, and it feels unfair.

Thoughts on what to do?

What’s the best way to negotiate more money during a contract to FTE conversion? My manager and I had the conversion convo today and he said he’d like to convert me immediately and took the action item to do so. In terms of comp he said they should already have what I’m expecting but I don’t think I communicated any FTE number to my contracting company. In this job market with all the layoffs, should I count my blessings and take what I can get or is there wiggle room.
YOE: 10

What are your thoughts about OMSCS course by Georgia Tech?

Why is this bowl so quiet?

The 19.5k limit for 401k self contributions, is that based on pre tax (traditional) or post tax (Roth)?

Queer life in Hawaii? Anyone have any experiences living there?

Hi all, I see a lot of posts here where one person is having quite a few offers and negotiating the salary based on the the best offer in hand.
1. On what grounds will the recruiter offer you a better pay. Will this not create a negative impression?
2. Can i start looking out for jobs after i put down my papers considering my skills are Snowflake, Informatica, IICS, SQL, API with 8 YOE
3.What salary should I target for the above experience and skills.

Looking for ETL testing role. Can join in one month. Preferred location is pune. Total exp - 7.3 yrs Skills- Informatica, SQL, Unix Any referrals please suggest.

STARTUP FOUNDERS and FAANG: would you rather hire MBB with 3-4 years of exp or Tier 2 with 5-6 years? If you could isolate those variables and everything else held constant.

Is outbound customer support typically less stressful than inbound?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Are you worried about how quickly AI support is growing?

How have the skills needed for working in customer support changed over the past decade?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Hiring managers, what do you look for as you’re going through resumes?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Ways to destress during work as a customer support agent?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Will the customer support future be led by chatbots or will we still be necessary? lol

Creative ways to respond to customer concerns without sounding scripted?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂