Hey all. I was recently offered my first customer support job but a friend says I’m way too introverted. Will that really be an issue?

Anyone know about Great Hill partners ? Culture/comp and all the above

Good trip for four days in mid-March? Can be by air or train. We’re leaving from Boston. Sister is 20, and I’m 24. We’re looking for good food and a balance between relaxing and sightseeing.

Need 6 Marriott nights to titanium (spend doesn’t matter). 1 - would any hotel manager cut you a deal? (Ie if 6 nights is 60k; let me pay 30k and get the nights and I won’t use the room?); 2 - where are cheapest Marriott hotels? I found 10k per night in burbs of Chicago? 3 - would any cheap Marriott let me run this scam remotely? (Ie call Abilene Texas, check me in without my showing up)

Hi all, myself and my wife are looking to move to charlotte. We are in Canada and are looking to move to charlotte on TN visa. Are there any job agencies that can help finding suitable jobs?

I have two offers in hand. KPMG and Deloitte. CTC is almost same whereas variable is more in KPMG. I am inclined towards Deloitte India. But HR in KPMG told me that I won't be able to join KPMG India in future as I accepted their offer. I informed her within 2 weeks and didn't do anything for onboarding. I didn't ask to increase the amount or JB and I strongly believe I informed early so they can look for other candidates. Is this bluff? Any HR here to clarify

Looking to hire one or two paralegals in Baton Rouge, La. DM if interested! Firm is primarily civil litigation and PI defense for plants and trucking.

Hi Sharks can you please tell me which can be a better option for me in case of job security and work life balance
Yoe : 7.9
Tech stack: endpoint manager SCCM
IGT (dufry client) : 22lpa includes 5% variable (complete WFH)
Mphasis (UCB Pharma client): 21 lpa including 5%variable - Hybrid working
Techm: 19 lpa + 1.25 joining bonus
TCS : 18.45 lpa

Does BNY Mellon not give anything in writing about the bonus that gets paid once a year?My cousin is negotiating an offer and they are only talking abt the fixed amount that will come on the offer letter and are assuring that the bonus will be paid out at the end of each year.

Looking for a woman with substance behind the looks and makeup...so far, no luck.

How much salary can I expect for 3 yoe in JP Morgan (Enterprise Tech Audit role)

P.S. I already have an offer for 14 fixed.

My friend bought a nice condominium and his agent assured him that it had a garage. AFTER he signed the papers and moved in, the neighbors told him that the unit does not come with a garage. Can he sue the agent? He feels ripped off.

Fishes,
Does UST has office in Kolkata? Pls let me know if anyone working in Kolkata or doing WFH. Need to discuss accordingly in HR round.

Joined JPMC in September as 602 associate. How much to expect in performance bonus and appraisal hike?JPMorgan Chase

PwC AC Bangalore: In 2 months notice period, do we get salary month wise or all 2 months salary together around LWD in full and final settlement?

Salary nyc pwc tax?

Advice for Of Counsel roles? I am of counsel at a firm where I can set my own rate and keep a percentage of collections, which varies slightly depending on whether the client is one I generated or not. I’m finding that a lot of my work is for firm clients where the lawyer negotiated a flat fee (and the hours worked are less, due to efficiency etc). What is the right way for me to be compensated in this scenario?

So apparently accenture is making people who are on the bench enroll into a mandatory customer service role even if you’re 100% utilized. Friend took 3 weeks of PTO and has been on the bench for a few days and he is being forced. Worst part? It’s Tues-Saturday.

It’s a crazy feeling for someone semi close to you, to of “been in competition” with you. For years. And you’re just now noticing. Like, girl. Is that why you act so conversationally constipated from time to time? You’re just a hater? 😂😂

Will the customer support future be led by chatbots or will we still be necessary? lol

Hi fishes, do you get paid by the hour or receive a salary?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

How do you prevent the negativity of your job from impacting your personal life?

What are your tips for publicly responding to negative reviews?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Do you ever get overwhelmed by the number of software programs you have to use at work?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

How to stop customer service from ruining your day?

Are you worried about how quickly AI support is growing?

Managers, how do you help your customer support team avoid burnout?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Creative ways to respond to customer concerns without sounding scripted?

Tell me a feel-good story from work that will restore my faith in humanity.

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?