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You can take courses to relate to people. I don't think it's a problem that can't be solved.
To be good at customer service, the most important thing is empathy and listening.
This from an introvert who for many years was the best in his company.
Introversion is not a problem... it is a personal characteristic that is only problematic if it is extreme.
If you're not comfortable speaking with people or aren't confident in your ability to do so, it might not be the best job for you. However, there are many ways to overcome introversion, and at the end of the day, you might be introverted in your personal life but not in your work
It's not really an issue. Introverted people can make great customer support reps because they tend to be good listeners and are patient.
It really depends on the customer support job and what it entails. If it's mostly phone work, then introversion could be an issue since you would be talking to customers all day. However, if the job is more online or email based, then you may not have as much interaction with customers.
It depends on the position, as an introvert myself I do wayyyy better with remote customer support positions that DO NOT require me to be on the phone at all. Although customer support is fast-paced almost anywhere you go, I find that some places aren't as bad as others, for example when I worked at a small florist vs. a chain hardware store like Home Depot.
Why would your friend even say that...? If you want the job, then you should try it. You might find that you aren't as introverted as you think
I'd recommend retail to anyone who thinks they are introverted and/or socially awkward. You will learn a lot about how to talk to people because you have no choice, you HAVE to help them. It's kind of the same thing as facing your fears I guess?
Well let's put it this way. I was painfully shy my whole life but when I started working retail, after I got over the social anxiety (which took quite awhile but I got through it), none of my customers think I am shy whatsoever. It's really funny because they don't know I still feel the same on the inside, I guess I can just relax around people more because I have to talk to them regularly