Hi everyone! I’m looking for some help with streamlining our product process; specifically with receiving bug reports and feedback from customer success via slack. What is the easiest way to manage this and sometimes it’s overwhelming. Is Jira feature a good option? We use Jira at the moment for dev tickets. We also need to communicate the roadmap in an easy to understand way to business- not just the Jira tickets which seem like gibberish to customer success. Does anyone have any advice here?

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My software company uses ProductBoard for this. They even have a Slack integration, so you can directly funnel messages sent in Slack into PB as a piece of feedback

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Thanks for this! We're having a similar issue and I'm going to look into ProductBoard as a solution.

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I can't say I've spoken with anyone who uses Jira. But I have heard some good things about Backlog. I'll have to look into ProductBoard.

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Current company & past both used zendesk and routed that to jira.

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