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Smile, be courteous, use BLAST for problems or complaints
Believe them, (even if you know they are wrong, their perception means more to them than reality. )
Listen to them. (Let them vent if they need to)
Apologize when there is a problem
Solve the problem
Thank them for bringing it to your attention.
Follow these steps, you’ll do great
I have never heard that acronym but that’s a really good one for people new to hospitality roles
How did you get the job with out the experience, well done
Chief
Being your true self and having a great personality is what working a front desk is all about. Clearly the hiring manager saw that in you. Don’t sweat the technical stuff, they’ll teach you those skills. Just keep being you and you’ll do great!