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Not a nurse but I’ve worked in healthcare for almost two decades. In my experience most people, especially “difficult” people, just want to be heard. Actively listen and validate. Don’t beat around the bush. Never lie. Say the hard things. If there’s an elephant in the room, shoot it.
Above all else: just listen to them and make them feel seen and valued. People will forgive your mistakes if they like you as a person and believe that you have their best interests at heart.
Edited to add: when working with children and families (which I’ve done a lot of) be mindful of the parents’ boundaries. If it isn’t related to the care you’re providing, don’t offer your opinion or pass judgment—UNLESS you have built a strong and solid rapport with that family and have established a relationship where you feel safe to offer unsolicited feedback.
Thanks! I hope so ❤️ I am someone who makes a LOT of mistakes and I’m a bit scatterbrained. I’ve found that extending grace to others often gets me some grace in return. Also a bit of compassion will really do some amazing things for a person, and we’re in this field because we want to help people right? ☺️
And everyone who has worked with me knows how much I love the “difficult” ones. People are often difficult because they’ve been let down by the system, they think no one cares or they’re just a number, and they come in thinking they need to fight for their basic needs to be met. Patience and modeling that you care about them and their struggles WILL change that dynamic.
You will have many types of people. Don’t get too close to the family but be prepared,kind, supportive, but if they ask for things you will never do. Turn it over to the CON. But you stay consistent. These littles are not having fun.
17 years as a social worker then 23 years as a BSN..80% pediatrics.
I am a caregiver, and you will meet some nice family and some family that are so rude,Those are the families that just don't get what's really going on with there love one, I will say continue to do your job the best you can, and just let your manager or supervisor know what's going on. And keep a record of what is going on..
First of all, congratulations!! Well done! As far as the nuances of working with difficult parents, listen to your preceptor or charge nurse or any nurse that will talk to you. Get to know the SOCIAL WORKERS and CHAPLAINS. They will be your best teachers/friends navigating those family issues. ❤️🙏🏼
you need patience to deal with difficult people, and while listening and letting them vent is helpful, there will be some that keep going and going with their complaints. You will need to figure out a respectful way to stop them from complaining and complaining non-stop.