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Make sure you are over-communicating expectations early and often in written formats. Regularly provide feedback and follow up in writing.
Things like meeting recaps, bulleted priorities and action items with due date expectations, feedback on how to modify client interactions, etc.
This will help to avoid misunderstandings and provide a documented record if you need to escalate to your supervisor because they are still not meeting expectations after you laid them out clearly in writing.
You can also work with their PL to try and handle the issue from multiple avenues. The PL can work to help coach the core skills on top of you providing consistent, clear, granular feedback that is specific to your project. On top of that, when it comes time for the review cycle, the PL will have had direct interaction with you and will better understand what actions the resource took or didn't take to shape the feedback you and the account team provided.