I am constantly undermined by staff because I am tough and stick to the rules but I have a manager below me who is a real softie and doesn't even care if people are not following rules, doesn't give feedback, doesn't really oversee much. I end up having to fill in holes for them because even when I've mentioned it they don't really take it to heart, and that reinforces that I'm a hard*ss. How do you stop this from happening?

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The manager can keep shirking his duties because YOU keep doing it for him. Next time you see a problem, go to the Manager and say "Get over there and put a stop to this". Don't allow him to keep sloughing off his job duties. If he doesn't have the guts to manage people then maybe he needs to be reassigned to a job without any supervision duties.

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Have you confronted the manager below you and addressed these behaviors? I would make sure you mention some sort of consequence that will happen if they continue to disregard the rules. It's not your job to pick up on everyone's slack. We need leaders like you who keep everything together, but you shouldn't be doing other people's jobs!

helpful

Do you have the authority to fire this manager? This manager should be backing you up. That would be unacceptable for him/her to have this attitude. I would first meet with them and make this clear to them.

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