I currently work in retail and am trying to transition into an entry level patient access or medical reception role. The most education I have is just an A.A. in Psych. I have experience answering phones, assisting customers, and supporting front desk tasks, but I do not have direct healthcare experience. How can I better position my resume, and which skills matter most to hiring managers when pursuing a stable full time role as a patient access rep or medical receptionist?

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It is going to be hard to land an entry level role with no experience in this job market. That being said, there are definitely ways to stand out. I would consider having your resume professionally optimized so that it gets past ATS; that is one of the hardest parts of getting your resume noticed right now.

The best cross over experience is your ability to provide premier customer service, which is paramount in retail and healthcare. Your ability to “listen” to concerns in order to address the clients true issue is also critical in both industries. Those two things are the true skills you need to convey. When you’re called for an interview, clearly identify a couple of key examples of both skills. Having Microsoft suite knowledge is also a plus. Good luck. I successfully made that same transition.

Try using a medical recruiter like Medix. Many hospitals use them so they can try before they buy. You are temp for a time, then the hospital can hire you permanently. I did this to transition from retired to working for Mercy

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