I have 3 years as a customer experience consultant, about 80% of projects have been salesforce implementations in financial services. Curious about people’s experiences moving into industry (FS or not). What kind of roles are out there? Salary expectations? I have over a year of experience leading smaller work streams as part of larger digital transformation programs specifically focused on customer service/contact center

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Depends on if you want to stay in Salesforce or some type of related technology. Assuming one of those is true, product managers or product owners is usually a good transition for someone with your experience in the customer experience domain. If you get one of those roles at a top technology firm, you could probably hit anywhere from 130-160k base depending on location and seniority that you come in with. Bonuses/RSUs probably vary too much to give an accurate estimate

Who are your customer stakeholders (dir of CX, PM, etc...)? There should transferable skills between those roles.

Lots of Salesforce SEs have a similar background as well, there are even Service Cloud specialists if you’re passionate about CX.

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