I told my team over a teams call that the client work they are submitting isn’t acceptable and that I can’t think of any reason for the amount of errors. It is full of mistakes. I’m second guessing myself? What would you have done?

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Be specific and explain the consequences of each mistake. As them to put themselves in the clients shoes. Create a culture of being collaborative. Have all work go through a proofreader.

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Offer suggestions for quality assurance process so they can make sure things don’t go out with mistakes

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Be specific and show examples of your expectations. Generate a QC workflow prior of the assets being sent to the client.

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